Four Seasons Hotels Ltd
Guest Recognition Specialist
Four Seasons Hotels Ltd, Los Angeles, California, United States, 90079
Guest Recognition Specialist
Apply locations Los Angeles - Four Seasons time type Full time posted on Posted 3 Days Ago job requisition id REQ10331501 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. About the location: A sun-filled urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Summary: The Four Seasons Guest Recognition Specialist (GRS) is a critical role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. The Guest Recognition Specialist role is responsible for guest profile management on property, pre-arrivals and non-guest profiles while upholding data privacy to the highest standards. What we expect: Maintain a clean profile for each guest and ensure information on profile are up to date Ensure that all profiles comply with Global Data Entry Standards Duplicate profiles are identified in Opera and Golden and flagged with the Corporate Guest Recognition Team for merging Assist with requests to modify information on a guest profile Manage guests’ Essentials on their profiles Approve and/or modify any Global Essentials being entered on property Ensure that GRS Approval Report is cleared daily Review all guest reservations and profiles in Opera and Golden prior to arrival and ensure that the correct guest profiles are attached to reservations Enhance guest profiles by updating it with a profile photo/job title/company/date of birth (if found) Coordinate with the relevant departments to ensure guest Essentials and preferences are met Input the appropriate traces for the relevant departments to ensure a seamless arrival and stay experience for guests Understand the responsibility of handling guests’ personal data and ensure that the recording and sharing of guest information is within privacy standards Manage requests from third parties with regards to guest information and privacy Manage requests from guests who want to conceal their identities when staying at a property either through an alias name or being privately registered Communicate with Corporate Guest Recognition Team for any profile-related issues/inquiries via ServiceNow Attend monthly Golden Hour calls Complete the appropriate courses to become Golden Certified Utilize the Property Dashboard to ensure pre-arrival check goal is met monthly Assist with a variety of operational and administrative tasks as needed (i.e. updating registration cards, walking departures etc.) Assist with monitoring Guest Experience email inbox. Assist management team in administrative work as directed and perform other tasks or projects as assigned by hotel management. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Ideal candidate will have: Minimum two year's of luxury hotel experience in F&B preferred. Be able to make quick decisions and work in a hectic and diverse work environment. Strong ability to prioritize, organize, and manage competing priorities. Possess well-developed leadership and problem solving skills. Must be able to build and maintain business relationships. Excellent reading, writing, and oral proficiency in the English language. Must be able to work flexible schedule (early morning/late nights) Department Head experience is preferred. We Offer: Hourly Rate: $25.00- $29.00 Medical/Dental/Vision Insurance 401K Retirement savings plan Employee Assistance Program Investment in your Wellbeing Life Insurance Complimentary Room nights and discounted rates Free on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule: Full-Time: AM/PM/Weekend Shifts Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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Apply locations Los Angeles - Four Seasons time type Full time posted on Posted 3 Days Ago job requisition id REQ10331501 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. About the location: A sun-filled urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Summary: The Four Seasons Guest Recognition Specialist (GRS) is a critical role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. The Guest Recognition Specialist role is responsible for guest profile management on property, pre-arrivals and non-guest profiles while upholding data privacy to the highest standards. What we expect: Maintain a clean profile for each guest and ensure information on profile are up to date Ensure that all profiles comply with Global Data Entry Standards Duplicate profiles are identified in Opera and Golden and flagged with the Corporate Guest Recognition Team for merging Assist with requests to modify information on a guest profile Manage guests’ Essentials on their profiles Approve and/or modify any Global Essentials being entered on property Ensure that GRS Approval Report is cleared daily Review all guest reservations and profiles in Opera and Golden prior to arrival and ensure that the correct guest profiles are attached to reservations Enhance guest profiles by updating it with a profile photo/job title/company/date of birth (if found) Coordinate with the relevant departments to ensure guest Essentials and preferences are met Input the appropriate traces for the relevant departments to ensure a seamless arrival and stay experience for guests Understand the responsibility of handling guests’ personal data and ensure that the recording and sharing of guest information is within privacy standards Manage requests from third parties with regards to guest information and privacy Manage requests from guests who want to conceal their identities when staying at a property either through an alias name or being privately registered Communicate with Corporate Guest Recognition Team for any profile-related issues/inquiries via ServiceNow Attend monthly Golden Hour calls Complete the appropriate courses to become Golden Certified Utilize the Property Dashboard to ensure pre-arrival check goal is met monthly Assist with a variety of operational and administrative tasks as needed (i.e. updating registration cards, walking departures etc.) Assist with monitoring Guest Experience email inbox. Assist management team in administrative work as directed and perform other tasks or projects as assigned by hotel management. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Ideal candidate will have: Minimum two year's of luxury hotel experience in F&B preferred. Be able to make quick decisions and work in a hectic and diverse work environment. Strong ability to prioritize, organize, and manage competing priorities. Possess well-developed leadership and problem solving skills. Must be able to build and maintain business relationships. Excellent reading, writing, and oral proficiency in the English language. Must be able to work flexible schedule (early morning/late nights) Department Head experience is preferred. We Offer: Hourly Rate: $25.00- $29.00 Medical/Dental/Vision Insurance 401K Retirement savings plan Employee Assistance Program Investment in your Wellbeing Life Insurance Complimentary Room nights and discounted rates Free on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule: Full-Time: AM/PM/Weekend Shifts Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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