Account Manager

At Urban SDK, customer relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts, serve as our main point of contact, and grow the accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with conducting renewals, farming upsell leads, and closing businesses to reach quotas. Objectives of this role Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships leading to increased customer retention Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Train and Onboard new customers, so they have a full understanding of the platform Responsibilities Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet retention and upsell quotas Train and successfully onboard new customers Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Required skills and qualifications BA/BS required or equivalent experience 3 years of SaaS experience, preferably with enterprise accounts Demonstrated ability to articulate the business value of complex enterprise technology Familiarity with the transportation technology, city planning, or civil engineering industry A track record of overachievement and hitting retention targets. Familiarity with analytics, databases, and smart city technology is a plus Skilled in managing time and resources; sound approach to qualifying opportunities Possess aptitude to learn quickly and establish credibility Passionate about joining a team of entrepreneurs