Director of Operations

Job Title: Director of Operations Location: Waco, Texas; On-Site, Non-Remote Department: Operations Reports to: Chief Operating Officer (COO) Summary: Sendero Provisions Co. is looking for a seasoned and strategic Director of Operations to oversee and elevate our warehouse, logistics, and inventory management functions. This role is essential in managing operations that align with our rapid growth trajectory, focusing on scalability, process optimization, and seamless integration across our technology stack, including NetSuite, ShipStation, and DOMO. The Director of Operations will ensure efficient, compliant, and innovative operations that uphold Sendero’s commitment to quality. The ideal candidate will bring a strong background in logistics and warehouse management, along with a passion for team leadership and data-driven decision-making. This position is crucial to supporting Sendero’s growth and maintaining our commitment to an excellent customer experience. Essential Duties and Responsibilities: (Additional responsibilities may be assigned as needed) Warehouse Operations & Fulfillment: Oversee and continually optimize warehouse processes, including receiving, storage, picking, packing, and shipping. Ensure effective resource utilization and manage daily operations to guarantee accurate, timely fulfillment for both eCommerce and wholesale orders. Logistics & Supply Chain Integration: Lead logistics and supply chain activities with a focus on integrating and enhancing NetSuite for inventory management, order processing, and real-time tracking. Coordinate with ShipStation to streamline shipping processes and maintain accurate order synchronization. Shipping Compliance & Coordination: Manage all shipping operations in collaboration with the Product Manager to ensure compliance with domestic and international shipping regulations, vendor guidelines, and Sendero’s high standards. Team Leadership & Development: Develop and lead warehouse and logistics teams, providing clear guidance, training, and development opportunities to meet and exceed operational goals. Emphasize team cohesion and commitment to Sendero’s high-quality standards. Cross-Departmental Collaboration: Collaborate with key departments, including sales, customer service, and finance, to align operational efforts with broader business goals. Serve as the key liaison between operations and other functions to drive cohesive, cross-functional workflows. Data Analytics & Process Improvement: Utilize DOMO and other data analytics tools to monitor and report on KPIs, drive data-informed decision-making, and identify areas for process improvements. Champion continuous improvement initiatives that enhance operational performance and efficiency. Safety & Regulatory Compliance: Implement and enforce safety protocols, ensuring full compliance with OSHA and other local, state, and federal regulatory standards. Promote a safe, organized, and compliant workplace environment. Performance Reporting & Insights: Provide regular, detailed reports to senior management on operational performance, highlighting key metrics, challenges, and areas of opportunity to support data-driven strategic decisions. Qualifications & Requirements: Education: Bachelor’s Degree in Operations Management, Supply Chain Management, or a related field. Experience: 5 years in operations management, with a focus on warehouse logistics, inventory, and team development in a fast-paced, high-growth environment. Technical Skills: Expertise with ERP systems, particularly NetSuite; experience with business analytics platforms such as DOMO; and familiarity with ShipStation or similar shipping software. Leadership & Communication: Proven track record in team leadership, organizational skills, and data-driven decision-making. Strong communication and collaboration abilities, with experience working cross-functionally. Regulatory Knowledge: In-depth understanding of shipping regulations, compliance standards, and international logistics. Job Type: Full-time, On-Site at Sendero HQ Benefits: Health and wellness benefits available (waiting period may apply). Schedule: Standard workday, Monday through Friday How to Apply: If you’re passionate about operations and have a strong background in logistics and team leadership, we’d love to hear from you Please submit your resume and cover letter detailing your experience and qualifications for this role. For more information about Sendero Provisions Co., visit our website at www.senderopc.com . Sendero Provisions Co. LLC is an Equal Opportunity Employer.