Optical Technician / Optician

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.Job Title: Optical Technician (Optician)Company: Clarkson EyecareLocation: Troy, MOTraining Provided - No medical/eyecare experience requiredPay: $15/hr plus bonus and commissionPerks:Full Benefits Package - Medical, Vision, Dental and Life Insurance401k Employer MatchingPaid Time Off and Paid HolidaysCompetitive Base Pay BonusOptical Education ReimbursementPaid Maternity LeaveHours:Full TimeOur offices are open Monday-Friday 8am-7pm, Saturday 8am-1pmYou will not work all of these hours, but you must have open availability to work any shift within these hours.You may have to work a little earlier/later as neededRequirements:High School Diploma or GED EquivalentFavorable result on Background CheckBasic computer skillsStrong customer service skillsExcitement to learn and grow Essential Functions:Promote frames and lenses recommended by the doctor to meet patient needsAdjust and repair glassesFacilitate patient flowVerify medical and vision insurancesEffectively communicate with patients, doctors, and managersAnswer inquiries through phone, email, and in person requestsFORMAL JOB DESCRIPTIONSECTION 1: Job SummaryAn Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions) Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical supportDetermine patient wants and needs and selling to exceed their expectationsAssist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptionsAble to operate the auto-lensometer and manual lensometerEducate and recommend specific lenses, lens coatings and frames to suit patient needsCan accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tiltDispense patient orders and repair and adjust patient framesDispense all glasses and/or contact lens orders using current processAcknowledge patients in a friendly, approachable way that invites them into the officeMaintain frame standards with cleaning, organization, full and well-presented areasFollow all protocols to keep Frame inventory accurateDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended scheduleAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Patient Population Served Team members will work with patients of all ages, races, and genders.SECTION 4: Education, Licensure & Certification Requirements High school diploma or GED required.Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.ABO and NCLE certifications preferred, but not required.SECTION 5: Experience Requirements Previous medical office experience preferred; previous ophthalmic experience strongly preferred.Associates Degree preferredMinimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experienceFavorable result on background check as required by stateMust be able to provide proof of identity and right to work in the United StatesSECTION 6: Knowledge, Skills and Abilities RequirementsProfessional in appearance and actionsLogical and Critical thinking skillsCustomer-focused with excellent written, listening and verbal communication skillsEnjoys learning new technologies and systemsDetail oriented, professional attitude, reliableFavorable result on Background checkExhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectationsManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needAble to communicate effectively in English, both verbally and in writingAbility for basic to intermediate problem solving, including mathematicsBasic to intermediate computer skillsProficiency with Microsoft Excel, Word, and OutlookTravel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standardsSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 7: Supervisory ResponsibilitiesThis position has no supervisory responsibilities.SECTION 8: Physical Demands Indicate the amount of time spent for each activity required as it relates to the essential functions.Physical Requirements % of Time LBSBending 25 Carrying 25 ≤ 25Climbing 5 Driving 10 Grasping 100 Hearing 100 Lifting 10 ≤ 25Pulling 10 ≤ 25Pushing 10 ≤ 25Reaching 50 Sitting 50 Standing 50Vision - close/distance 100Vision - color vision 100Vision - depth perception 100Vision - peripheral vision 100Vision - ability to adjust focus 100Stooping 25Walking 75Writing/Typing 100Speaking 100Fine Motor Skills 100Use of Hands 100Other (please describe) Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. Equipment: Regularly uses telephone, computer, fax, printer and copier. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer/autorefractor; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.