ICT Salesforce Administrator

ICT Salesforce Administrator Location US-PA-New Holland ID 2024-26428 Category ICT Position Type Full-time Overview CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360 agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial's 35,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world. As a Salesforce Administrator, you will be responsible for managing our Salesforce platform, ensuring data integrity, and supporting users in their day-to-day activities. You will play a crucial role in customizing Salesforce to meet business needs and provide training and support to our team. Responsibilities Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and sharing/visibility. Implement and optimize Salesforce features and functionalities to enhance business processes. Monitor data quality and perform regular data clean-up and maintenance tasks. Create and manage reports, dashboards, and other analytical tools to support business decision-making. Provide training and support to Salesforce users, ensuring they understand how to use the platform effectively. Collaborate with cross-functional teams to gather requirements and implement solutions. Stay updated on Salesforce releases and features, making recommendations for enhancements. Troubleshoot and resolve issues related to Salesforce functionality and user access. The annual salary for this role is $65,600 - $90,000 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) Qualifications Bachelor's degree in a relevant field or equivalent experience. 2-5 years of hands-on experience as a Salesforce Administrator supporting Sales Cloud or Service Cloud. Salesforce Administrator Certification (ADM 201) required. Salesforce Platform App Builder Certification and/or Salesforce Advanced Administrator Certification is a plus. Strong understanding of Salesforce platform capabilities and best practices. Experience with data management, including data import/export and data quality tools. Proficient in creating reports, dashboards, and workflows. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to train and support users. Familiarity with Experience Cloud is a plus. Company Benefits CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information EEO US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. If you need reasonable accommodation with the application process, please contact us at narecruitingmailboxcnhind.com. Read about our company's commitment to pay transparency by clicking this link: pay transparency notice. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation. Need help finding the right job? We can recommend jobs specifically for you Click here to get started. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.