Help Desk Analyst

As a Help Desk Analyst at Fair Trade Outsourcing, you will play a crucial role in providing technical assistance and support to our internal users. The primary objective of this role is to ensure the efficient resolution of IT-related issues, enhance user experience, and contribute to the overall functionality of our IT systems. __ R esponsibilities: __ Respond to user inquiries and provide first-level technical support for IT issues Troubleshoot and resolve hardware, software, and network problems. Assist users in setting up, installing, and configuring computer systems and applications. Offer guidance and training to users on new technologies and software. Log all help desk interactions, categorize issues, and document resolutions. Maintain accurate records of IT assets, configurations, and user information. Escalate complex issues to appropriate teams or specialists for further investigation. Collaborate with other IT professionals to address complex technical problems. Support the deployment of software updates, patches, and system upgrades. Collaborate with the IT team to ensure the availability and uptime of systems. Track and document user support requests using ticketing systems. Provide remote assistance to users, guiding them through problem-solving processes. Utilize remote desktop tools to troubleshoot and resolve issues. Provide as-needed training sessions to enhance user understanding of IT systems. Requirements and Skills: 1 – 2 years of experience as a Help Desk Analyst or in a similar technical support role. Solid understanding of IT systems, hardware, and software. Excellent problem-solving and communication skills. Customer-oriented with a service-focused attitude. Familiarity with remote troubleshooting tools and techniques. Ability to prioritize and manage time effectively in a fast-paced environment. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Salary- $45.000 - $55.000 yearly If this career opportunity sounds like something you would like to be a part of, apply today