Route Leader

ABOUT US ABOUT WM WM is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. ABOUT THE TEAM WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions. WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow. JOB DESCRIPTION As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all frontline employees. Spends the majority of the day in the field with frontline employees. II. Essential Duties and Responsibilities Essential Function Onboarding Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding Developing Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals Coaching Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations. Mentoring Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way Performance Management Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience required. Experience: No experience or successful completion of the WM Route Manager Trainee program required B. Certificates, Licenses, Registrations or Other Requirement None required. IV. Work Environment Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.