Call Center Specialist

Overview We are seeking a dedicated and professional Call Center Representative with a strong background in call center or banking environments. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Duties A solid foundation in customer service principles and practices. Experience in assessing and addressing customer complaints and issues. Ability to manage calls efficiently, minimizing the need for escalation unless absolutely necessary. Responsible for addressing customer's concerns Respond to customer inquiries via phone in a timely and professional manner. Address customer concerns and provide solutions to enhance their experience. Document customer interactions and maintain accurate records of communications. Manage administrative duties for each customer Collaborate with team members to improve service processes and customer satisfaction. Skills Two years of call center experience or banking experience Trilingual English, Spanish, and Portuguese Ability to respond to customers questions over the phone Responsible for addressing customer's concerns A minimum of two years of experience in a call center or banking setting. Proven ability to handle calls per day, effectively addressing inquiries and concerns. Strong problem-solving skills, with a focus on resolving customer issues promptly. Proficient in managing administrative duties related to customer interactions.