Procurement Specialist

Job Title: Procurement Specialist Duration: 6 Months (Possible extension) Location: Irvine, CA 92618 Hybrid Role (3 days onsite) Responsibilities: Responsible for providing customer service and support to teammates who manage the procurement of products and/or services used in dialysis facilities and business offices across the Village. The position also involves supporting the use of client online order system (Oracle iProcurement and Coupa), along with assisting the Purchasing Department as needed. Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up’s as necessary Document phone calls using ServiceNow (CRM) Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement) Communicate with internal departments and/or vendors to resolve teammate account issues Support and educate decentralized teammates on current processes and procedures as well as on-going changes Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved Maintain and/or contribute to department information on client's intranet Centralized Ordering Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices Assist with a variety of purchasing team projects and tasks as assigned Assist with supplier or product transitions as needed Attend team meetings, phone conferences, and training, as needed Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted Able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions Ability to hear and interact by phone clearly and efficiently Education/Experience: Associated Degree or Technical Institution equivalent (required) Minimum of (2) years’ related experience in Customer Service (required) Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred) Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required) Intermediate proficiency with an online ordering system (required)