Customer Success Manager

About Us Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech Who you are: Experience: 3 years of experience in a customer success, account management, or similar role, preferably in a tech startup or software company. Experience in the hospitality industry or working with hospitality software solutions is a plus. Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Strong problem-solving skills and a proactive approach to addressing customer issues. Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills. Proficiency in using customer success software and CRM tools Bilingual English/Spanish Education: Bachelor’s degree in Business, Hospitality Management, or a related field, or equivalent experience. What you'll do: Customer Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the main point of contact for client inquiries, feedback, and support, addressing issues promptly and effectively. Product Adoption and Utilization: Monitor and analyze customer usage and engagement with our software. Develop and implement strategies to drive product adoption and maximize customer success. Provide insights and recommendations to clients on best practices and how to leverage our software to meet their business objectives. Customer Advocacy and Feedback: Serve as the voice of the customer within the company, sharing feedback and insights with the product and development teams. Advocate for customer needs and collaborate with internal teams to drive product improvements and enhancements. Renewals and Upselling: Proactively manage customer renewals, ensuring high retention rates. Identify opportunities for upselling and cross-selling additional products or features that benefit the customer. Customer Success Metrics: Track and report on key customer success metrics, including customer satisfaction, retention, and product usage. Use data-driven insights to continuously improve the customer success process and outcomes. Perks & Benefits: Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities: The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. How to Apply: Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you At Reeco, we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.