Automotive Service Manager - Mercedes-Benz of Hanover

Overview Mercedes-Benz of Hanover is part of fast growing Group 1 Automotive , a leader in automotive retail. We are looking to add a Service Manager to our team. We are interested in employing a high energy, customer focused individual to lead our Service Department to high levels in production and customer and employee retention In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Hire, train, develop and motivate the service department staff and monitor their performance. Forecast goals and objectives for the department and ensure they are met. Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction. Maintain daily sales and production records as required by dealership management. Develop and monitor budgets for the service department and keep dealership management informed of variances. Ensure that the service department meets all customer satisfaction (CSI) and financial goals. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle customer complaints tactfully, promptly, and with concern for the customer. Establish promotional service prices. Ensure proper repair techniques are being used. Schedule training as necessary to properly repair and service vehicles. Stay up to date on product changes and new products. Ensure that all necessary shop equipment is in proper and safe working condition. Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. Other duties may be assigned by management. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors. Qualifications Two or more year’s management experience in an automotive service department is required. Sales driven background. High CSI and customer focused. Experience managing 15 employees preferred. CDK Experience a plus. Ability to work independently and be self-motivated. Great attitude with high-energy personality. Professional appearance and work ethic. Ability to work well in a process driven environment. High school diploma or equivalent. Valid driver license in the state that you will work and a good driving record. All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. Group 1 Automotive is an Equal Employment Opportunity employer. LI-JG1