Technical Support Infra Design Analyst in Arlington, TX (Fully Onsite)

Hello, Hope you are fine. I have multiple opportunities for Technical Support Infra Design Analyst with my client. Please go through the below job description and let me know your interest for the same Position: Technical Support Infra Design Analyst Location: Arlington, Texas (5 Days Onsite) Contract Job Requirements POSITION OVERVIEW : Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues POSITION GENERAL DUTIES AND TASKS : Technical Support • Provide advanced technical support to end users for hardware, software, and network issues. • Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment. • Assist with the setup, configuration, and maintenance of end-user devices and software applications. User Account Management • Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies. Application Deployment and Management • Deploy, configure, and update software applications and operating systems on end-user devices. • Ensure compliance with software licensing agreements and organizational policies. Hardware and Software Maintenance • Perform routine maintenance and updates on end-user hardware and software. • Coordinate with vendors for hardware repairs and replacements. Documentation and Training • Create and maintain technical documentation, user guides, and knowledge base articles. • Provide training and guidance to end users on the effective use of technology and software • Provide exceptional customer service and support to end users. • Communicate effectively with end users to understand their needs and provide timely solutions. Qualifications • Minimum of 3 years of experience in end-user computing or IT support roles. • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications. • Experience with Active Directory, group policy management, and network troubleshooting. • Microsoft Intune and AutoPilot. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Familiarity with IT service management (ITSM) frameworks (e.g., ITIL). • Excellent documentation skills • Attention to detail and accuracy. • Ability to work independently and collaboratively. • Relevant certifications will added as an advantage. Regards Jaya Kushwaha Associate Manager | Recruitment Email: jaya.kusgrpinc.com Work Phone: 614-495-9222676 USG Inc.