Sr. Software Engineer, Customer Systems

Sr. Software Engineer, Customer Systems Sunnyvale,California,United States Software and Services Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or a delightful experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Do you have a passion for creating ground-breaking, impactful features that surprise and delight millions of users? Do you enjoy solving challenging problems in a fast- paced, dynamic environment where you’ll work with many different teams across Apple? If so, we are looking for a Senior Software Engineer/Software Architect to join our team. We build apps and solutions in the customer interaction & native engineering domain that directly impacts our Apple’s customers. You will work closely with our business leaders and technology partners to implement these solutions. The ideal candidate must be able to work independently, build the solutions for sophisticated architecture and be comfortable working under pressure at times. Come help us innovate on creating meaningful experiences that makes a big difference in our customers lives. Description As an Engineer/Architect, you will work closely with business stakeholders to understand their requirements, define solutions, and determine future strategies for architecture and application development. Your portfolio will include critical customer-facing products, each with multiple complex, fast-moving concurrent projects. You will be accountable for your team's engineering decisions, delivery quality, and commitments. You will have to adapt to an environment where the business priorities may change rapidly. You will collaborate with peers to build the technical roadmap that should be aligned with the business vision for the product. You will also collaborate with other technical teams on building scalable and highly available solutions considering performance, monitoring, reliability and scalability as the key pillars. You will maintain relationships with leaders, peers, and partners across the globe in a matrix structure and strive to build and sustain their trust and collaborate with multiple teams to ensure desired business outcomes are achieved. Responsibilities include but not limited to: Lead the software architecture and delivery in a fast paced environment with multiple releases and tight deadlines Forging trusting relationships within a diverse team and across organizations Maintaining outstanding attention to details and a deep commitment to excellence within the team Working within tight timelines to solve critical issues Working equally well with people in creative and technical positions Minimum Qualifications 10 years of experience in designing and developing scalable enterprise level solutions using Java/J2EE and/or React based technologies Solid understanding of system architectures with deep experience in full stack application development Hands-on with design and development of scalable reactive and non-reactive micro-services using various Spring frameworks Hands-on experience in No-sql databases like Mongo DB, Cassandra. Proven expertise in Data Caching Services, DB schema design and data access technologies Experience in building, orchestrating, and deploying (CI/CD) highly scalable REST based stateless APIs/web services Responsible for managing security and reliability of the infrastructure. Extensive hands-on experience in managing vulnerabilities, code analysis tools, compliance & monitoring of multiple products & projects Key Qualifications Preferred Qualifications BS or MS degree in Computer Science, Information Management, or equivalent Solid knowledge of software development process including agile methods and ability to adjust for what works best Ability to make priority and trade-off decisions based on sound Software Engineering & Architecture principles Understand security concepts and build reliable and safe distributed applications Ability to communicate effectively and work collaboratively with geographically distributed leaders and partners, including status reporting / presentation to management and leadership team Familiarity with building applications integrating with Apple ecosystem (macOS, iOS, iCloud) Experience / Exposure building products using AI/ML technologies Experience building solutions in the Customer Sales & Support domain Education & Experience Additional Requirements Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,800 and $312,200, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) Apple Footer Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .