Account Research & Fraud Analyst

If making an impact is important to you, you belong on the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and monthly community involvement opportunities Come be a part of something bigger at Marquette Bank. Position Summary Under general supervision within established policies and procedures, the position includes performing all functions connected with the processing of ATM / Debit Card claims and then serves as a backup for the Fraud Analyst position. The position makes sound decisions in accordance with bank, department and regulatory policies regarding the processing and disposition of routine and non-routine potentially high-risk customer transactions. The position gives excellent professional customer service to, responds quickly to and interacts professionally with both internal and external customers. The position will also be subjected to other duties as assigned by the supervisor. Essential Duties and Responsibilities: ATM / Master Money specific responsibilities include: Processes all ATM / Debit Card claims which includes both approved and denied claims Initiates phone calls to same customers in order to obtain information not gathered in their initial contact with bank personnel Fields all irate customer phone calls regarding disputes Fraud Analyst specific responsibilities include: Confirms that checks are properly endorsed Protects organization's value by keeping information confidential Reviews numerous "high importance" Fraud Filters to substantiate legitimacy of items Reviews chargebacks Reviews all ACH credits under $1.00 Initiates daily calls to large debit ACH transaction customers Ability to compare check signatures to customer Signature Cards on checks over $2500.00 Places proper Regulation CC holds on deposits via the Horizon System Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank's internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies. Calls customers who have written checks for $25,000 and over to verify authenticity Reviews numerous "high importance" Fraud Filers to substantiate legitimacy of items Produces a monthly Excel spreadsheet of all department "saves" The position will: Prepare a monthly Excel spreadsheet used in specific Board Reports Perform other related duties as assigned by supervisor Knowledge/Abilities/Experience and Training Required: High School Diploma or equivalent 3 years of banking experience Excellent judgement and decision-making skills A self-motivator with the ability to process a high volume of daily transactions Excellent communications skills to interact with customers Physical Demands: The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is regularly required to remain in a stationary position for extended periods of time. Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Employees may need to constantly position themselves in the office in order to reach upper and lower drawers. Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations. Employee may need to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The noise level in the work environment is usually moderate. Marquette Bank's total rewards package , for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits. You Belong Here We offer an inclusive workplace to encourage, support and celebrate our diverse employees and the communities in which we work and serve. Our culture is built on a commitment to serve others. Working together, valuing each other and celebrating our uniqueness delivers a better financial future to our customers and neighbors. To learn more about our diversity and inclusion commitment, please visit: https://emarquettebank.com/about-us/diversity-and-inclusion-commitment Marquette Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Marquette Bank retains the discretion to add duties or change the duties of this position at any time. Equal Opportunity Employer