Help Desk Specialist

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a Help Desk Specialist in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. This is a fully remote position MUST live in the Miami area . Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses Duties / Responsibilities : Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures. Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies. Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner. Document all interactions accurately in the company's system for tracking and auditing purposes. Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers. Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope. Maintain confidentiality and follow all required data protection guidelines during customer interactions. Minimum Requirements : U.S. Citizen High school diploma or equivalent from an accredited educational institution. At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment. Strong written and verbal communication skills, with a focus on delivering clear and accurate information. Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer. Ability to remain calm, professional, and solution-focused during high-stress situations. Self-discipline and time management skills, necessary for working independently in a remote setting Preferred Requirements : Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required. Experience working in a virtual team or prior remote work experience is a plus. Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.