Fleet Dispatcher

Join Our Team as a Fleet Dispatcher Pittsburgh Transportation Group is seeking a dedicated full-time Fleet Dispatcher to manage evening and overnight dispatch operations for our entire driver fleet. This position is scheduled for Wednesday through Saturday, from 5:00 PM to 4:00 AM. Position Overview: As a Fleet Dispatcher , you will oversee and manage the evening/overnight operations, ensuring smooth and efficient service for all drivers, buses, charters, and vehicle assignments. You'll also play a key role in assisting with fleet maintenance scheduling. Key Responsibilities of a Fleet Dispatcher: Supervision & Dispatching : Oversee shuttle service operations in a fast-paced environment, ensuring timely and efficient dispatch of scheduled routes according to company policies, contract requirements, and the Collective Bargaining Agreement. Service Scheduling : Assist with weekly service scheduling, adjusting and making changes as needed to meet operational demands. Driver Support : Respond promptly and professionally to driver inquiries or issues, offering guidance and support. Data & Reporting : Collect and monitor operational data, including route performance, payroll indicators, and service metrics. Provide daily reports on service operations across all contracts. Vehicle Assignment : Coordinate vehicle assignments based on service requirements and maintenance schedules. Fleet Maintenance Coordination : Work closely with the maintenance team to ensure timely maintenance and repairs are scheduled for the fleet. Customer Service : Assist current and potential customers with information and pricing. Process reservation requests and updates as needed. Safety & Compliance : Support the Safety & Training team in monitoring driver performance, ensuring compliance with company policies, regulations, and safety standards. Customer Relations : Handle customer concerns, complaints, and commendations with professionalism and efficiency. Other Duties : Assist with any other tasks as assigned to ensure the smooth operation of the dispatch team and service delivery. Position Qualifications of a Fleet Dispatcher: Education : High school diploma or equivalent Experience : Minimum of 2 years of dispatch experience, preferably in the transportation industry. If you're looking for a dynamic, fast-paced role and have a passion for providing excellent service and operational oversight, we’d love to hear from you