MTM Manager, West Coast

About us: "Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth " – Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us. Who you are: Made to Measure Manager (Satoria Solomeo) at Brunello Cucinelli offer impeccable and personalized service to perspective and existing customers. This role contributes to the overall success of the business by providing a specialized support and training to our Store Teams and multibrand locations. Made to Measure Managers directly contribute to the success of the MTM business of the company. This role is a crucial part of our infrastructure: enhancing customer experience and loyalty. Made to Measure Managers are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo. What You’ll Do: Develop the Made to Measure business, supporting initiatives and growth across retail channel by cultivating clientele and partnering cross-functionally with Client Advisors in the store as well as in conjunction with the west coast multibrand accounts Uphold all standards of the Made to Measure Business including visual and service standards Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment. Provide training, guidance, and coaching to MTM Specialists in each store to ensure they have all tools available to them to create a memorable customer experience and inspire return visits. Support with seasonal preparation activities such as organizing swatch books and other collateral Prepare and support store teams for MTM/VIP activations and events including trunk shows. Work cross functionally with corporate partners including Marketing, logistics, and visual merchandising to ensure success of MTM business in location and with multibrand partners. Assist retail stores with proactively resolving customer concerns by finding meaningful resolutions for customers and using best-in-class customer service. Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle. Under the direction of the local Head of Sartoria Solomeo, complete additional operational objectives. Utilize business acumen (both written and verbal) in relation to health of business including opportunities and successes Collect, organize, and communicate anecdotal customer feedback about product to local Head of Sartoria Solomeo to ensure that we are able to meet customer expectations. Promote cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others. Qualifications: Strong affinity for Brunello Cucinelli brand and philosophy. High School Diploma required. Strong retail and multi-brand brand ambassadorship experience 3-5 years working with Made to Measure product and custom tailoring Exceptional customer service and networking skills, with the ability to network and develop clients. 50% travel Strong verbal and written communication skills. Proficient with POS systems and Microsoft Office Suite; Outlook and Excel. Ability to stand for multiple hours and lift up to 40 pounds without assistance Able to work a varied schedule each week including nights and weekends. Ability to prioritize multiple projects effectively to deliver timely and impactful results. Thrive on working collaboratively with team members across the company. Adaptable and comfortable with change. Convey positive can-do attitude towards tackling problems. Ability to seek feedback and seek other points-of-view while maintaining confident direction. Team player who can thrive in a relationship driven environment. Passionate, driven, and motivated by product. EEOC Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.