Account Manager

Our client is a fast-growing, private equity-backed provider of online printing solutions, packaging, and marketing collateral for SMBs. They are looking for an experienced Account Manager to join their Sales team and manage and grow a portfolio of SMB clients. This role will involve proactively identifying new business opportunities, closing incoming leads, and providing exceptional service to both new and existing clients. This is a hybrid role reporting a few days each week to our client’s office in Salt Lake City. Responsibilities: - Serve as the main point of contact for new and existing business accounts, helping customers navigate the sales process and ensuring a seamless experience from start to finish - Consistently meet or exceed sales targets, growing both new accounts and existing portfolio - Leverage company offerings to increase awareness for printing and custom packaging solutions - Maintain detailed and accurate records of all customer interactions in the CRM system - Use customer insights and data analysis to inform strategies for improving customer retention and maximizing long-term relationships - Keep sales pipeline up to date and forecast future sales opportunities with accuracy - Regularly identify ways to enhance customer experience and share innovative ideas with the team - Contribute to the overall success of the sales team by driving new business and fostering long-term client relationships Qualifications: - 3 years of account management/sales experience, ideally in B2B sales, print, or packaging industries - Passion for delivering exceptional customer service and building strong, long-lasting relationships - Familiarity with a manufacturing environment, preferred - Experienced in proactive prospecting and outreach, with a knack for uncovering customer needs and creating tailored solutions - Results-driven, with a proven ability to hit sales targets and manage a growing portfolio of accounts - Comfortable with cross-selling and upselling, driving additional business from existing clients - Proficient in managing and forecasting a sales pipeline with accuracy - Well-organized, able to juggle multiple tasks, and always responsive with a sense of urgency - Comfortable working in a hybrid/remote environment and able to work independently while staying connected to a collaborative team - Excellent verbal and written communication skills, with a natural ability to build rapport with clients - A problem solver who enjoys tackling challenges and finding creative solutions for clients - Experienced with CRM tools (Salesforce, HubSpot, etc.) and familiar with using analytics to predict customer behavior and improve retention Compensation: Targeting a base salary of $60-$70k plus commission (all-in compensation approaching $100k)