Customer Service Representative

Company Overview Vyrian is an award-winning global provider of semiconductor and computer components, engineering lab services, and data solutions. We specialize in reducing costs and accelerating our customers' time-to-market by offering a unique blend of independent and authorized distribution services that support all stages of the product lifecycle. Our mission is to deliver sealed, new, and original components from the world's top manufacturers directly to our clients, as well as sourcing high-quality obsolete components to meet shortages and end-of-life procurement needs. Position Overview We are seeking an experienced Customer Service Representative to join our dynamic team in Houston, Texas. The ideal candidate will serve as the primary point of contact for our customers, handling inquiries, processing orders, resolving issues, upselling and cross-selling, and fostering positive relationships that align with our goals for client satisfaction and operational efficiency. Key Responsibilities Customer Engagement: You will promptly address customer inquiries via phone, email, and chat, building strong professional relationships. By understanding customer needs, you'll provide tailored solutions that enhance satisfaction and foster long-term loyalty. Order Management: Accurately process and track orders in our system, collaborating with internal teams to ensure timely fulfillment and delivery. Keep customers informed about order status and swiftly resolve any discrepancies. Issue Resolution: Handle customer complaints efficiently and professionally, escalating issues when necessary. Implement solutions to recurring concerns and meticulously document all interactions and resolutions in the CRM system. Sales Support: Assist with upselling and cross-selling our products and services by maintaining up-to-date knowledge of offerings and promotions. Support the sales team by preparing quotes and processing follow-up requests. Documentation and Reporting: Maintain accurate records of customer interactions, orders, and complaints. Generate reports on key performance metrics like customer satisfaction and order processing times to drive improvements in customer service operations. The ideal candidate must demonstrate the following behavioral traits: Customer-Centric Mindset: You provide exceptional customer service and consistently strive to exceed customer expectations. Excellent Communication Skills: You communicate clearly and professionally, both verbally and in writing, ensuring effective information exchange. Problem-Solving Abilities: You proactively identify issues and implement effective solutions, demonstrating strong analytical skills. Team Player: You collaborate seamlessly with colleagues across various departments to achieve common goals. Initiative: You show enthusiasm for learning and take on new challenges to contribute to the company's success. Required Skills and Qualifications Minimum of 2 years in customer service or administrative role. At least 1 year of experience in manufacturing, electronic components, PCB, or OEM industries is required. At least 1 years of hands-on experience working with HubSpot CRM. Advanced knowledge of Microsoft Office Suite. Must have unrestricted permanent right to work in the United States. Why Join Vyrian Innovative Environment: Be part of a team that's revolutionizing supply chain solutions with cutting-edge technology and data-driven strategies. Professional Growth: Work alongside industry experts and take advantage of opportunities for continuous learning and development. Global Impact: Contribute to projects that have a worldwide reach, supporting some of the leading technology innovators. Community Engagement: Join a company that values social responsibility and actively participates in community empowerment initiatives. Commitment to Excellence: At Vyrian, we're more than just brokers—we're partners in innovation, committed to excellence in everything we do. Additional Information Employment Type: Full-time position. Work Schedule: Monday to Friday, 8 am – 5 pm CST Location: This is an on-site role based in Houston, Texas. Travel Requirements: No travel is required for this position. Physical Requirements: This role primarily involves desk work with no specific physical demands. If you are a dedicated customer service professional with a passion for technology and a desire to contribute to a forward-thinking company, we encourage you to apply and become a part of the Vyrian team.