Desktop Services Manager

About US: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Job Description: Role: Sr Service Delivery Engineer Location: Boston MA, 02110 Technical Skills Primary Minimum of 10 years of experience in IT service delivery with a focus on end user support and stakeholder management. Bachelor’s degree in computer science information technology or a related field. Stakeholder Management Engage with stakeholders to understand their needs and ensure their requirements are met. End User Support Provide technical support to end users resolving issues related to hardware software and network connectivity. Service Delivery Oversee the delivery of IT services ensuring they meet the agreed upon service levels and quality standards. Incident Management Manage and resolve incidents ensuring minimal disruption to business operations. Problem Management Identify and address the root causes of recurring issues to prevent future incidents. Change Management Implement and manage changes to IT services ensuring minimal impact on end users. Performance Monitoring Monitor the performance of IT services and take corrective actions as needed. Documentation Maintain accurate and up to date documentation of IT services processes and procedures. Collaboration Work closely with other IT teams to ensure the seamless delivery of services. Continuous Improvement Identify opportunities for improving IT services and processes. Technical Skills Secondary Nice to have NOT MANDATORY ITIL certification or equivalent is preferred Soft Skills As this is an onsite role must have strong written and oral communication skills. Insurance Domain Knowledge. Strong ability to work with client stakeholders. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office : In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.