Customer Service & Showroom Manager

Schedule: Part-time, Monday – Thursday (11:00 AM – 5:00 PM) and Saturday (10:00 AM – 4:00 PM) About Us: We are a growing furniture brand dedicated to delivering high-quality, stylish, and unique pieces to our customers. Our e-commerce store, built on Shopify, is at the forefront of our sales strategy, and we are seeking a dynamic, results-driven E-commerce Manager with buying experience to join our team. This individual will play a key role in driving our online business, analyzing performance, and working closely with the founders to develop strategic initiatives. Key Responsibilities: Showroom Management: Conduct daily visual inspections to ensure the showroom is well-maintained, clean, and aesthetically pleasing. Handle light physical tasks, such as arranging furniture or packages (up to 40 lbs) to maintain showroom appearance. Water and monitor the health of showroom plants. Customer Service: Act as the first point of contact for walk-in customers, providing expert guidance on product selection and showroom furniture. Answer and manage customer service inquiries via email, phone, and live chat (Shopify, Gorgias). Address and resolve customer issues, complaints, and follow ups with customers and designers. Order Management: Process and fulfill accessory orders via Shopify, ensuring accurate shipping methods and timely dispatch. Create shipping labels using Rollo software and manage USPS pickups. Monitor unfulfilled accessory orders and coordinate with fulfillment teams to ensure smooth processing. Internal Communication: Collaborate with co-owners, the delivery team, and the fulfillment team to align on priorities and resolve issues. Respond promptly to emails, voicemails, and messages from internal and external stakeholders. Qualifications: Previous experience in high-end retail, furniture sales, or customer service. Proficiency in Shopify and Gorgias (or similar platforms). Strong written and verbal communication skills. Exceptional attention to detail and ability to stay organized in a fast-paced environment. Self-motivated with a proactive mindset. Benefits: Generous PTO policy. Opportunity to work closely with the leadership team and influence key business decisions. A collaborative and creative work environment. Free products How to Apply: Please submit your resume and a cover letter detailing your experience and why you’re the ideal candidate for this role.