Managing Director

AKA HotelsHotel Residences is seeking an experienced Managing Director to oversee our luxury property in Miami. We are looking for a leader with a strong background in luxury hospitality, committed to delivering exceptional guest experiences and operational excellence. As the 1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and service. If you have a proven track record in the luxury hotel industry and are ready to lead a premier destination, we invite you to join us. Responsibilities: Lead the team day-to-day, evaluate performance, develop the leadership team and maintain good morale while enforcing standards and procedures to ensure brand standards are achieved and ensuring a safe, secure, and healthy environment. Primary leader who oversees all operations and sales while achieving guest services operational objectives by contributing recommendations, completing action plans, and creating efficiencies. Foster effective communication and maintain professional relationships between all departments, the AKA brand, other Korman Communities brands, and the corporate office leadership team. Achieve guest services operational objectives by contributing to strategic plans, implementing standards, resolving problems, and identifying improvements. Meet financial objectives through yield management, budgeting, expenditure scheduling, variance analysis, and corrective actions. Establish and enforce standards and procedures to maintain a safe, secure, and healthy environment in compliance with regulations. Stay updated on role knowledge through educational opportunities and professional engagement. Lead and manage the property's operations, including sales, marketing, customer service, asset presentation and oversight of team members. Ensure guest satisfaction and oversee vendor and contractor relations. Take direct responsibility for sales performance, including acquiring new relationships and maximizing revenue. Participate in networking events, prepare reports and analyses, and implement marketing and outreach programs. Provide coaching and mentoring to directors/managers and align organizational strategies with brand objectives, financial strategies, estimate costs, and optimize resource utilization. Enhance the property's reputation and establish beneficial partnerships with the community. Ensure property cleanliness, comply with safety and sanitation guidelines, and facilitate necessary communication with directors and team members. Ensure compliance with federal, state, and county laws and handle team member and resident incidents appropriately. Maintain communication with guests, revise surveys, assist the sales department, and handle administrative tasks related to arrivals, departures, and billing. Build relationships with new and existing clients, promote the LiveIT program, and engage with residents to generate additional business and leads. Provide excellent customer service with a positive attitude and possess strong knowledge of the local area and attractions. Communicate effectively with all departments and handle guest disputes professionally and courteously. Perform any other assigned duties. Desired Requirements: Operational leadership in a General Manager role Minimum of three to five years of Guest Service and three to five years of Sales experience. A background in luxury or lifestyle boutique and/or branded hotels Demonstrated ability to develop and implement growth strategies and achieve financial goals through outstanding business acumen (i.e. P&L, forecasting etc.) Proven track record of building and leading successful teams. High level of self-motivation with excellent interpersonal and communication skills Ability to motivate and engage team members towards achieving organizational objectives while simultaneously holding team members accountable. Flexibility in leadership style, able to adapt to different situations and needs. Humble and approachable attitude, yet able to command respect and presence. Willingness to work a flexible schedule including nights, weekends and holidays. Proficient computer skills including Microsoft Office Suite