Customer Service Representative

Customer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity to provide top-notch service, resolve inquiries, and ensure customer satisfaction. If you excel in communication, thrive on problem-solving, and are eager to be part of a company that truly values its employees, they want to hear from you Apply today Role & Responsibility: Process orders, credit notes, complaints, and other requests. Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities. Resolve customer issues and complaints with empathy and efficiency. Promote and upsell products to meet customer needs. Resolve issues and troubleshoot. Identify and escalate priority issues. Collaborate with other departments. Project a professional, enthusiastic, and friendly demeanor. Participate in projects as required. Read, understand, and apply all procedures related to your role and all communications from your manager/leads. Develop a detailed understanding of company products. Research required information using available resources. Suggest new and better ways to improve systems, procedures, and customer relations. Complete required daily tasks within the department. Perform other duties as assigned. Skills & Experience: Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment. Excellent communication and interpersonal skills. Strong problem-solving abilities, turning customer interactions into sales opportunities. Attention to detail and commitment to delivering outstanding customer service. Excellent verbal and written communication skills. Understanding of "Customer Experience." Proficient in Microsoft Windows and Microsoft Office. Strong listening and telephone skills; ability to manage stressful situations appropriately. Team player with excellent organizational and time management skills. Scheduling flexibility – evening and weekend hours are required, as well as seasonal overtime. Excellent attendance record.