System Tech Support Analyst

Who We Are BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers. BankUnited is honored to announce that we have been included on the Newsweek and Statista America's Most Trusted Companies Award List BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of America's Greatest Workplaces and as one of America's Greatest Workplaces for Job Starters , which acknowledges our commitment to creating an exceptional workplace. Our Culture At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career. Why BankUnited Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked 1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020. As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program. At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions. If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today Job Description SUMMARY: This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Responds to, defines, researches, and resolves customer issues referred by Level one support. Functions as the liaison between vendors and BankUnited business units. Demonstrates excellent oral and written communication skills. Provides subject matter expertise and participates in projects related to new and existing applications. Follows defined change control process to test and install system patches, upgrades, or features. Maintains system files and monitors system configurations to ensure data integrity. Reviews, analyzes, and installs application systems in support of the Business lines. Consults with users to identify current operating procedures and to clarify objectives. Documents and write manuals to describe installation and operating procedures. Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority/expert in subject matter area. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered. EXPERIENCE 6 - 7 years of Banking experience supporting applications required. 2 years of experience working in public or private Cloud is required. Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment. 6 - 8 years of computer-related support experience required. CERTIFICATES, LICENSES, REGISTRATIONS Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred. KNOWLEDGE, SKILLS AND ABILITIES Strong technical and communication skills. Customer service skills. Vendor management skills. Problem solving skills.