Tenant Relations Assistant

CIVIL SERVICE OPPORTUNITIESCortland County Office of Personnel/Civil Service60 Central Avenue, Cortland NY 13045-2746607-753-5076/www.cortlandcountyny.govTenant Relations AssistantSalary Range: $21.50/hr.Exam 87623-010EXAM DATE: 01-18-2025Applications MUST be received in the Personnel/Civil Service Officeby the last filing date: 12-19-24 at 4:30 p.m.APPLICATIONS: Job/Exam Application VACANCY(IES): NONE. The list to be established as a result of this exam will be used to fill this existing vacancy and any future vacancies that may occur during the life of this list.NOTE:If a part-time position becomes full-time, an incumbent may be appointed to the full-time position without further canvassing.RESIDENCE REQUIREMENT: Candidates must have been legal residents of Cortland County or one of the seven contiguous counties of Broome, Cayuga, Chenango, Madison, Onondaga, Tioga, or Tompkins for at least one month immediately preceding the date of examination. Preference in certification may be given to successful candidates who are residents of the municipality for one month prior to the date of certification.DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for determining the eligibility of appli¬cants for tenancy in public housing and/or subsidy of private housing, and for recertifying tenants and recipients for continued eligibility in housing programs. Eligibility determinations are based on information obtained through written applications, face to face interviews, and related contacts, and are made in accordance with agency rules and regulations and the established eligibility guidelines of the Federal Department of Housing and Urban Development (HUD). The work is performed under the direct supervision of administrative superiors with latitude allowed for independence of action in carrying out the details of the work. Supervision of others is not a function of this class. Does related work as required.MINIMUM QUALIFICATIONS: Either:(a)Possession of an Associate's degree or higher in human services or a related field; OR(b)Graduation from high school or possession of a high school equivalency diploma AND one (1) year of full-time experience or its part time equivalent, working with the public in a position that involved interviewing, eligibility determination, or substantial direct public contact; OR(c)An equivalent combination of training and experience as defined by the limits of (a) and (b).NOTE: Degree must have been a by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If the degree was awarded by an educational institution outside of the United States and its territories, applicant must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/dgrees.cfm. Applicants must pay the required evaluation fee.NOTE:Verifiable part time and/or volunteer experience may be credited toward the experiential requirement on a pro rate basis.SPECIAL REQUIREMENT:Possession of a valid New York State driver’s license appropriate to the vehicles operated.SCOPE OF THE EXAMINATION: Written test designed to test for knowledge, skills, and/or abilities in areas such as:Working with people in human services situations:These questions test for a knowledge of general techniques used to deal with common client behaviors such as fear, hostility, shyness, resistance, defensiveness, withdrawal, anxiety and confusion. Preparing written material:These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.Arithmetic computation with calculator:These questions test for the ability to use a calculator to do basic computations. Questions will involve addition, subtraction, multiplication and division. You may also be asked to calculate averages, to use percents, and to round an answer to the nearest whole number. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone. Interviewing:These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take. Test guide: The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm.NOTE:Unless otherwise notified, candidates are RECOMMENDED to use quiet, hand-held, solar or battery-powered calculators. Devices with typewriter keyboards, ‘spell checkers’, ‘personal digital assistants,’ ‘address books,’ ‘language translators,’ ‘dictionaries,’ or any other similar devices are prohibited. You may not bring books or other reference materials.POLICIES FOR ALTERNATE TEST DATES: May be obtained online at: Alternate-Test-Date-PolicyRELIGIOUS ACCOMODATIONS/DISABLED PERSONS: If special arrangements are required for testing, please indicate this on your application.VETERANS OR DISABLED VETERANS who are eligible for additional credit must submit an application for veteran’s credit with their application for examination or at any time between the dates of their application for examination and the date of establishment of the resulting eligible list. Applications for veteran’s credit may be obtained online at: Veterans-Credit-Application-Form. Veteran’s credits can only be added to a passing score on the examination.Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran’s credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the candidate received an honorable discharge, or was released under honorable conditions, or was released under other than honorable conditions in accordance with the New York State Restoration Act in order to be certified at a score including veteran’s credits.CROSS FILER STATEMENT: If you wish to cross file, you need to fill out the cross filing form located at https://www.cortland-co.org/DocumentCenter/View/974/Cross-Filing-Form-PDF. This form needs to be returned to the Cortland County Civil Service office no later than two weeks before the exam date. TIME AND PLACE OF EXAMINATION: Approved candidates will be notified by mail regarding the time and place the exam is to be held. If notice of approval or disapproval is not received three (3) days prior to the exam date, please call this office at 607- 753-5076.An Equal Opportunity EmployerThis examination is being prepared and rated in accordance with Section 23(2) of the Civil Service Law. The provisions of the New York State Civil Service Law, Rules, and Regulations dealing with the preparation and rating of examinations, as well as establishment and certification of eligible lists for positions in the classified service will apply to this examination.GENERAL INSTRUCTIONS AND INFORMATION1.Falsification of any part of the "Application for Employment" will result in disqualification.2.Applicants must answer every question on the application form and make sure that it is complete in all respects. Incomplete applications will be disapproved.3.If you have applied for other Civil Service examinations for employment with New York State or any other local government jurisdiction to be held on the same date as this exam, you must make arrangements to take all the examinations at one test site. If you have applied for both State and Local government examinations, you must make arrangements to take all your examinations at the State examination center by calling 518-457-7022 no later than two weeks before the test date. If you have applied for other local government examinations, call or write to each Civil Service Agency to make arrangements. You must make your request for these arrangements no later than two weeks before the date of the examinations. You must notify all local government Civil Service agencies with whom you have filed an application of the test site at which you wish to take your examination(s). For this examination, call 607-753-5076 or write to Cortland County Personnel, 60 Central Avenue, Cortland, NY 13045-2746. 4.Appointments from an Eligible List must be made from the top three candidates willing to accept appointment. The duration of an Eligible List may be fixed for a minimum of one (1) year, and a maximum period of (4) years.5.It is the responsibility of the candidate to notify the Office of Personnel/Civil Service of any change in address. No attempt will be made to locate candidates who have moved. 6.Under specific circumstances, an alternate test date may be arranged. Your request with written documentation must be received in this office no later than the Thursday proceeding the exam date.WEATHER/EMERGENCY EXAM CANCELLATION: Listen to your local TV station (NBC) or radio station (WXHC 101. 5 FM) for information.Issued: 10-24-24 Minimum Salary: 21.50 Maximum Salary: 21.50 Salary Unit: Yearly