IT Product Manager II

IT Product Manager II Location: Richfield, MN (Occasional Hybrid) Tell us about your department: Team: Enhance Team within the Digital Shopping Experience organization which ladders up into the Digital & Technology Organization (DAT). Purpose: Our team is dedicated to enhancing the company shopping experience by delivering relevant and engaging product recommendations and helping customers discover accessories, services, and warranties that complete their solutions. Through cross-site strategies and personalized recommendations, we aim to anticipate and fulfill each customer's unique needs, creating a seamless and world-class shopping journey. Working closely with internal teams, we serve both internal and end customers by providing hyper-personalized experiences that bring value and ease to their online shopping. Role Overview / Project Description: As a Product Manager on the Recommendations Experiences Team, you'll play a vital role in enhancing our online recommendations by defining and executing a customer-focused product roadmap. Collaborating with cross-functional teams in design, engineering, and business, you'll deliver high-quality, relevant product suggestions that enrich the customer journey. With a strong focus on customer needs, you'll prioritize impactful features and bring personalized recommendations to life in alignment with our product vision. This includes recommending both complementary and supplementary products for our customers as we help them discover products they might not have otherwise considered. Position Summary/Job Description: Key Responsibilities: 1. Develop and manage a visionary and comprehensive product roadmap for recommendations experience team. 2. Align product strategies with business goals and customer needs. 3. Lead the product lifecycle in close partnership with engineering and experience design, from concept to launch. 4. Prioritize product features and improvements based on user feedback, data analysis, and market trends. 5. Collaborate with cross-functional teams for seamless integration and delivery of recommendation experiences. 6. Monitor and analyze key performance metrics for recommendations, using insights to inform ongoing product improvements and enhance the customer journey. 7. Drive A/B testing initiatives to validate the effectiveness of new recommendation features and fine-tune user experience based on results. 8. Communicate product updates and roadmap effectively with peers and stakeholders, fostering alignment and enthusiasm across departments. 9. Stay informed on industry trends and competitor offerings in recommendations and services to identify opportunities for innovation and differentiation. 10. Gather and synthesize feedback from customers and business partners to continuously improve the recommendation experience. 11. Develop and maintain documentation on recommendation processes, product changes, and best practices to support knowledge sharing and onboarding. REQUIRED Skills Overview: 1. Visionary Thinking: Capable of reimagining the future of recommendations and attach experiences, pushing beyond existing paradigms to drive product innovation and differentiation. 2. Product Management: Experience in managing the product lifecycle, from concept to launch, and building comprehensive product roadmaps. 3. Problem Solving and Critical Thinking: Ability to identify the right problems, analyze complex challenges, and find innovative solutions that align with business goals and customer needs. 4. Customer-Centric Mindset: Ability to prioritize customer needs and translate them into product features and improvements, ensuring a personalized and seamless shopping experience. 5. Cross-Functional Collaboration: Strong skills in working with diverse teams, including engineering, design, and business stakeholders, to ensure alignment and successful product delivery. 6. Inspirational Leadership: Ability to spark enthusiasm and passion within the direct team, motivating them to fully support and engage with the product vision and journey. 7. Data Analysis: Proficiency in analyzing performance metrics to inform product decisions and improvements, and to understand user behavior and trends. 8. A/B Testing: Experience in designing and interpreting A/B tests to evaluate feature effectiveness and optimize user experience. 9. Communication and Stakeholder Management: Ability to clearly communicate product vision, updates, and results to internal stakeholders, fostering alignment and support across departments. 10. Market and Industry Knowledge: Awareness of industry trends and competitor products in recommendation technology to identify opportunities for innovation. 11. Documentation Skills: Skill in creating and maintaining thorough documentation to support knowledge sharing and ensure consistency in product processes. 12. Agility and Adaptability: Flexibility to adjust product strategies and priorities based on changing customer needs, market conditions, and internal feedback. These skills will help ensure the candidate can successfully drive the development and enhancement of recommendation experience, leading to a better user experience and business success. Coupled with a range of 5 to 8 years of experience. This range ensures the candidate has sufficient expertise in product management and the ability to lead and collaborate effectively with cross-functional teams. Here are some nice-to-have skills that can boost a candidate's effectiveness in this role. While not strictly required, these additional skills can help a candidate excel and contribute to the overall success of the recommendations team. 1. User Experience (UX) Design: Understanding UX principles and having experience in UX design can help in creating more user-friendly and engaging recommendation interfaces. 2. Agile Methodologies: Experience working in Agile environments and familiarity with Agile tools (e.g., Jira, Trello) can improve project management and team collaboration. 3. Data Analysis: Proficiency in reviewing data graphs and analyzing them to identify trends, draw insights, and recommend actionable next steps to drive our strategy forward 4. Industry-Specific Knowledge: Experience in the e-commerce or retail industry can provide valuable context and insights into customer behavior and market trends. 5. Public Speaking and Presentation Skills: The ability to effectively present ideas and strategies to stakeholders and larger audiences can be advantageous for gaining buy-in and support. DICE tkettwickc4techservices.com