IT Systems Analyst

Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes "yank the tank" and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. What does an IT Systems Analyst do at Rinnai? This position is responsible for successfully providing the following system analyst functions and network/telecommunications administration functions. This position is located at 500 The Lakes Parkway Griffin, GA. Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more. RESPONSIBILITIES: Provide help-desk support, network support, and participate in developing strategic goals for the Information Technology Plan, as required Liaison with IT vendors Assist in providing support in the implementation, documentation and training of hardware and software; assist in the development of procedures and practices and testing of network and desktop software and hardware products; research products and vendors Perform intra-group roles with the Network and Telecommunications Systems Group Embrace and support growing business demands in a changing environment Act as a primary POC for all systems related incidents and communicate with ELT Monthly reporting of incidents, request, problems, and changes resolutions Create and maintain System Policies where needed Design and enact current and relevant Systems/Applications training Maintain and monitor physical inventory of Rinnai Assets Handle system related events and incidents Disaster/Incident Recovery Various projects as requested Awareness and compliance of Company Policies and Procedures Generate Reports as requested by management Remain informed about the latest productivity and support technologies Remain proficient in all the end user technologies used by Rinnai Corporation Other duties and responsibilities as assigned KNOWLEDGE Knowledge of Windows desktop Operating Systems 10 and 11, Server 2012 Experience with ServiceNow, Azure/M365, Intune 3 years' experience in equivalent role Familiarity with manufacturing environment a plus SKILLS Well-developed analytical and problem-solving skills. Ability to document processes Familiar in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated Excellent Communication/Documentation skills and strong customer-service orientation Must be able to manage multiple projects at one time REQUIREMENTS: KNOWLEDGE Bachelor's degree in Information Systems or related field or equivalent experience Minimum 3 yrs experience in a data processing environment equivalent to a microcomputer specialist performing configuration, implementation, administration and support of LANs Minimum 2 years of experience in developing and maintaining database systems and department wide applications. SKILLS Familiar with all aspects of the IT Industry; including network and telecommunications support services; computer hardware and software applications and associated security and backup procedures; modern office methods Project management Certifications (MSDBA, MSCAD.NET or MSCD.NET) preferred. ABILITIES Effective time/goal management of competing priorities Ability to be on 24-hour on-call status Collaboration Minimized system 'Down time' events. Successful creation and maintenance of database warehouse providing decision support systems to executive decision-makers. Daily monitoring of automated system jobs and events. Helpdesk and Network support Timely submittal of standard deliverables. Observance of Rinnai's Ethical Standards Adherence to Rinnai's Charter, Policies, and Codes of Conduct Physical Requirements Physical Activities Remaining in a stationary position, often standing, or sitting for prolonged periods. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned. Physical Demands Sedentary work that primarily involves sitting/standing. Environmental Conditions No adverse environmental conditions expected. Benefits Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care Paid Time Off (PTO), Floating Holidays (FH) Paid Holidays 401(k) Plan with Company Match Company Paid Life Insurance Voluntary Life Insurance Short- and Long-Term Disability Professional Development Tuition Reimbursement Annual Incentive Plan (AIP) Referral Bonuses Paid Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend's discounts Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.