EMR Ambulatory Analyst

Description SUMMARY: The primary responsibilities of an EMR Analyst include developing an in-depth knowledge of the software with primary focus in the application or area of his or her assigned support area. The analyst will be responsible for troubleshooting reported issues within the software and analyzing the root cause in order to determine resolution. The analyst is responsible for design, build, test, validation and support of the software on an ongoing basis. The analyst must work collaboratively with other application teams and operational owners. Key Responsibilities: • Effectively communicates to end users and leadership regarding build changes and project plans. • Assists end-users on proper use of the application. • Implements approved changes based on customer-designated priorities. • Effectively manages division of time between incidents, work orders, projects, RFCs and Epic application requirements (nova notes, reportable issues, etc.) • Manages assigned RFCs with minimal assistance and is able to follow defined processes and deadlines. • Able to execute unit and system test cases and document testing results. • Validates build or resolution of issue with end users prior to closing request. • Reviews and tests new build and releases prior to implementing in the production environment. • Completes Project Dash accurately, timely and consistently including updates to change requests in Dash (or follows the relevant process for your team). • Documents progress on incidents in Remedy consistently updating task status (status in dash or Remedy tickets) or other reporting processes. • Participates in application design, build, validation, and advanced design sessions within assigned areas and document decisions on build worksheets using departmental standard formats. Minimum Qualifications: • Associates Degree, preferred • Excellent customer service and communication skills • Understanding/knowledge of clinical/peripheral healthcare functions and work processes • Understanding of technology related to functional processes/workflow Required Licensure/Certification Skills: • EMR Certification (to be obtained within 6 month after hire, if required for job function) PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting. PAY RANGE: $57,000.00 - $78,000.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran Minimum Salary: 57000.00 Maximum Salary: 78000.00 Salary Unit: Yearly