Regional Director of Operations

About Us Great Lakes Management (GLM) is a growing leader in managing multi-family housing, including a mix of market-rate and 55 communities. We are dedicated to creating high-quality living environments that meet the needs of our residents. As we continue to expand, we're seeking a Regional Director of Operations to lead our multi-family portfolio and drive operational success across multiple properties. Job Summary The Regional Director of Operations will be responsible for overseeing GLM's multi-family housing portfolio, which includes a blend of market-rate and 55 communities. This role requires a seasoned leader with experience in multi-family housing, real estate, or hospitality sectors. The ideal candidate will have a strong operational background, a knack for driving results, and a deep understanding of how to optimize performance in a competitive market. Key Responsibilities Operational Leadership: Manage daily operations across a portfolio of multi-family properties, ensuring efficiency, compliance, and exceptional resident experiences. Team Development: Lead, coach, and support property managers, fostering a culture of accountability and high performance. Financial Management: Oversee budgeting, expense management, and revenue strategies to achieve financial targets and maximize profitability. Resident Satisfaction: Drive resident engagement and retention efforts by maintaining high service standards and promptly addressing concerns. Compliance: Ensure all properties adhere to local regulations, safety protocols, and company policies. Strategic Growth: Collaborate with senior leadership to identify and implement growth opportunities, including occupancy improvements, pricing strategies, and service enhancements. Sales and Marketing: Work closely with leasing and marketing teams to drive occupancy, enhance visibility, and refine marketing strategies. Qualifications Extensive experience in multi-family housing, real estate, property management, or hospitality, with a proven ability to manage diverse portfolios. Demonstrated success in leading teams, driving financial results, and achieving operational excellence. Strong business acumen, including budgeting, P&L management, and strategic planning. Excellent communication, leadership, and organizational skills. Ability to travel regularly within the assigned region. Bachelor's degree in business, management, real estate, or a related field preferred, but equivalent experience will be considered. What We Offer Competitive base salary starting at $105,000. Generous performance-based bonus program Comprehensive benefits, including medical, dental, vision, and 401(k). Opportunities for career growth within a dynamic and expanding company. A collaborative and supportive work culture focused on innovation and results. Great Lakes Management is an Equal Opportunity Employer. If you're a strategic leader with a passion for multi-family housing and operational excellence, we'd love to hear from you Great Lakes Management Company is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract. GLMC is an EO Employer/Vets/Disabled.