Service Manager - Automotive

Position Title: Service Manager for Buick/GMC Locations: Delray Beach JOIN OUR Schumacher Family Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do. We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees. Why Choose Us? Here's just a few to mention……. Brand Icon Company in business for over “52 years." Comprehensive Health Benefits Program to include - Low rates for high and low deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance Free Basic Life Insurance Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account) Employee Assistance Program (Consulting Services, Work/Life Balance Support) 401K Savings and Retirement plan with company match Paid Time Off to include vacation time, sick time, major holidays, bereavement leave Family Fund, a company contribution to support employees with medical hardships Degrees at Work Program; earn your Bachelor’s or Master’s degree along with books for FREE at our Delray location Discounts to our employees on vehicles, service, and parts Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. If you are looking to make a difference and want to join a family company that appreciates and cares for its employees by rewarding hard work and commitment, Schumacher is the place. Position Description: The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers. ESSENTIAL JOB RESPONSIBILITIES Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, and monitors the performance of the service department. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by management and the factory. Attends managers meetings. Monitors the performance of the service departments. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Fosters professional employee development to determine need for advanced training. Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership's guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Serves as liaison with factory representatives. Other duties or projects as assigned by Management. WHO ARE WE LOOKING FOR? A professional with the ability to read and comprehend simple instructions, short correspondence, and memos. A professional with the ability to ready and interpret documents. A professional with the ability to write routine reports and correspondence. Proficient computer skills and attention to detail. Excellent written and oral communication skills. Positive attitude. Strong work ethic. A valid driver's license. All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a successful background check and drug testing. Schedule: 8-hour shift Day Shift Education/Requirements: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Two to four years related experience and/or training; or equivalent combination of education and experience. Four to ten years related experience and/or training; or equivalent combination of education and experience. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.