Assistant Clinic Director

Cedar Wellness Job Description: Assistant Clinic Director Cedar Wellness is a state-of-the-art outpatient facility for the treatment of adults with opioid use disorder. We have created an innovative model of highly individualized, compassionate care, and we advance science in the field of opioid use disorder. Our purpose is to inspire hope and save lives - healing individuals, families, and communities along the way. At Cedar Wellness, our employees are valued agents for change in the opioid crisis. We are building a team of compassionate and dedicated individuals who are ready to make a difference. We want to work with people who are passionate about learning and who value connection, positivity, and being part of an amazing team. We are currently seeking a Assistant Clinic Director to support our clinic in Tacoma, WA. This position, reporting to the Clinic Director, is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company. Position Overview: The Assistant Clinic Director plays a crucial role in ensuring the smooth and efficient operation of both medical and clinical offices. This individual will be responsible for a wide range of tasks that support patient care, staff coordination, and administrative functions. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to high-quality patient care. Key Responsibilities: Patient Intake and Coordination: Make initial contact with potential patients when the Clinic Director is unavailable and obtain necessary information to help determine the appropriate program before seeing the Medical Provider. Coordinate patient care to maximize workflow and minimize wait times. Relay information to providers and coordinate with inpatient agencies to set up patient intakes/care. Assist and monitor potential patient inquiries via walk-ins, phone, or website. Administrative and Reporting: Maintain and update various spreadsheets, including CW stats, OUD patients in OTP/SUD, Case Conference (internal & External), self-pay, Mental Health, and other statistics. Create and manage downtime forms for front office staff, patient navigator, counselors, medical providers, back office, and Mental Health. Run and attach PDMP reports to patient charts for intakes and enrolled patients quarterly. Weekly PDMP review, identifying those receiving controlled substances outside of this facility. This will need to be reviewed with the medical director in real time. Print daily provider schedules and dosing sheets. Handle bank deposits. Prepare monthly orders for the clinic and medical supplies and handle as-needed orders for the Director of Facilities. Review of Drug screens (OTP and SUD) to identify positive opioid results. This will need to be reviewed with the medical director weekly Assist the Clinic Director with facility maintenance, including inspections, removal of obstacles or hazards, and conducting mandatory audits, inspections, drills, and staff training on a monthly, quarterly, or annual basis. Staff Coordination and Support: Assist both the Clinic Director and Medical Director with day-to-day operations related to patients, staff members, and the facility. Supervise and support front office staff, patient navigator, clinic concierge, and back office as needed to maintain a steady flow and provide excellent patient service. Update the staff work calendar and assist with coordinating shift coverage and schedules. Provide site tours to outside agencies and conduct offsite community outreach/training with the Clinic Director/Medical Director or in their absence. Point of contact and assistance for contingency management and any additional research-based treatment provided at Cedar Wellness. Assist with new employee training. Communicate directions to staff and patients, ensuring items are executed as directed. Relay physicians' directions to staff/patients and ensure completion. Work with OTS staff on MyEvolv updates and issues. Attend OTS meetings with the Clinic Director or in their absence. Assist the Clinic Director in reviewing and approving employee timecards. Assist with Prior Authorizations and support for Mental Health Services Conflict Resolution and Clinic Security: Resolve and de-escalate conflicts, ensuring clinic safety. Communicate and enforce behavioral and conduct expectations to patients and staff. Serve as the point of contact for staff and representatives when the Clinic Director or Medical Director is unavailable. Be available outside clinic hours to ensure staff and patient security. Other Duties: Assist with county daily, monthly, quarterly, and annual reports for regulatory compliance requirements. Collaborate with the Clinic Director and Medical Director to develop scheduling protocols for enhanced efficiency. Attend community meetings and provide outreach and education on Cedar Wellness Center's programs and services. Assist with Tribal relations as needed. Qualifications: Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Ability to handle conflict resolution and maintain a secure environment. Proficiency in creating and managing spreadsheets. Experience in a clinical or healthcare setting is preferred. Availability to work outside of regular clinic hours as needed. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action. Why Work for Us? Our team is a family with each person vital to our mission. Our team members are forward-thinking and passionate about creating change. We foster a culture of autonomy and ownership made possible by the trustworthiness and honesty of our team members. In a field that can sometimes leave staff feeling numb or powerless, we support active teamwork by responding with engagement, participation, and empathy. We treat patients with respect. And we believe that being curious and positive makes a difference. Our vision is to guide people to a new life. Our hope is to inspire individuals, families, and communitiesand to save lives in the process. Our team embodies the values of Respect, Growth, Compassion, Teamwork, and Commitment. We support our team through a competitive salary and benefits package and opportunities for continuing education and professional advancement. Cedar Wellness staff will also be cross trained to meet the needs of patients and to make each day a success. On-the-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.