Aptitude Software
Senior Client Success Manager
Aptitude Software, Boston, Massachusetts, us, 02298
Aptitude's Client Success ("CS") Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization's key clients, influencing value creation and delivery activities at a senior level.
Establish deep relationships with C-level stakeholders to showcase ROI on our solutionsIdentify growth opportunities and ensure positive experiences for clients and the organizationServe as the primary contact between client executives and internal teamsDevelopment of joint success plansDrive revenue retention and growth within the client baseAs a Senior CSM help Mentor team members and provide guidance on effective CS strategiesBe the clients Trusted Advisor and Subject Matter ExpertWe'll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.
We'll also offer you a competitive salary and commission, as well as the following benefits:
ShareSave scheme - ability to purchase company shares on preferential termsPrivate healthcare and Health CashplanAccess to dental insuranceIncome protection and group life insuranceFlexible / hybrid working optionsIdeally, you will have the following experience and skills:
5+ years in a senior client facing role within a SaaS organisation.Preferably previous experience within the financial technology sector.Demonstrable success in delivering against value orientated objectives for enterprise clients.Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear and demonstrate value in every engagement.Customer centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core.
Establish deep relationships with C-level stakeholders to showcase ROI on our solutionsIdentify growth opportunities and ensure positive experiences for clients and the organizationServe as the primary contact between client executives and internal teamsDevelopment of joint success plansDrive revenue retention and growth within the client baseAs a Senior CSM help Mentor team members and provide guidance on effective CS strategiesBe the clients Trusted Advisor and Subject Matter ExpertWe'll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.
We'll also offer you a competitive salary and commission, as well as the following benefits:
ShareSave scheme - ability to purchase company shares on preferential termsPrivate healthcare and Health CashplanAccess to dental insuranceIncome protection and group life insuranceFlexible / hybrid working optionsIdeally, you will have the following experience and skills:
5+ years in a senior client facing role within a SaaS organisation.Preferably previous experience within the financial technology sector.Demonstrable success in delivering against value orientated objectives for enterprise clients.Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear and demonstrate value in every engagement.Customer centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core.