Williams Lea
Office Services Lead - Mon - Fri 8am-5pm
Williams Lea, Los Angeles, California, United States, 90079
Company Overview:
Williams Lea is hiring for an Office Services Lead for our Los Angeles office to work Monday to Friday 8:00 am to 5:00 pm!
Pay:
$29.45 - $31.00/hour
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Summary:
The Lead Office Services Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for one or more service lines in reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed.
Job Qualifications:
High school diploma or equivalent.
Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience leading employees in areas of process and policy adherence, and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures, software and equipment supporting applicable to service lines.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with a positive can-do attitude.
Job Duties:
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
Communicate with direct reports, manager, and client on job or deadline issues.
Immediately escalate operational problems or issues to Supervisor or Manager.
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
Intake jobs by interpreting and understanding all manners of client requests, coordinating workflow within the team, prioritizing jobs, and delegating duties to associates.
Ensure team provides outstanding service to client while building strong customer relationships.
Produce required reports on schedule.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests).
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Assess incoming requests selecting the best equipment and/or resources for successful completion.
Ensure team follows standard operating procedures.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Working Conditions:
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Professional attire required.
Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
Must be able to work standing up all or most of the time.
Equal Opportunity Employment:
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
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Williams Lea is hiring for an Office Services Lead for our Los Angeles office to work Monday to Friday 8:00 am to 5:00 pm!
Pay:
$29.45 - $31.00/hour
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Summary:
The Lead Office Services Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for one or more service lines in reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed.
Job Qualifications:
High school diploma or equivalent.
Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience leading employees in areas of process and policy adherence, and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures, software and equipment supporting applicable to service lines.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with a positive can-do attitude.
Job Duties:
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
Communicate with direct reports, manager, and client on job or deadline issues.
Immediately escalate operational problems or issues to Supervisor or Manager.
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
Intake jobs by interpreting and understanding all manners of client requests, coordinating workflow within the team, prioritizing jobs, and delegating duties to associates.
Ensure team provides outstanding service to client while building strong customer relationships.
Produce required reports on schedule.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests).
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Assess incoming requests selecting the best equipment and/or resources for successful completion.
Ensure team follows standard operating procedures.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Working Conditions:
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Professional attire required.
Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
Must be able to work standing up all or most of the time.
Equal Opportunity Employment:
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
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