Pyramid Consulting is hiring: Amazon Connect Architect in Wilmington

Immediate need for a talented Amazon Connect Architect. This is a Fulltime opportunity with long-term potential and is located in Wilmington DE/Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-46538 Pay Range: $130,000 - $140,000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: At least 12 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omni-channel and AI/ML solutions. Hands-on experience in Experience in functional design for contact center solutions; Experience helping customer build business cases Experience should include people and team management, enterprise architecture and technical leadership. Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support. Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies Successful track record managing software evaluations for cloud migrations for customer service channels Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.