Steris Corporation
Director, Clinical Operations
Steris Corporation, Charlotte, North Carolina, United States, 28245
Director, Clinical Operations
Req ID:
46885 Job Category:
Clinical Support, Operations & Education Location:
Charlotte, NC, US, 28027 Workplace Type:
Onsite At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary
Oversees the management and facilitates production and quality within multiple onsite Customer IPS engagements. Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training and communication to sterile processing department management and personnel. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. Duties
LEADERSHIP
Ability to motivate and manage a leadership team to provide excellent day-to-day service to support the operations of multiple healthcare on-site sterile processing departments and ensure delivery of the contracted deliverable and company initiatives. Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer. Determine the appropriate resource requirements to properly align staff to meet the contract deliverables for multiple departments at multiple sites. Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention. CUSTOMERS
Build a web of influence with decision makers at the highest level of the organization and conduct business reviews to review KPI's and contractual expectations. Ensure delivery of Customer Key Performance Indicators (KPI's). Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes. Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided. Identify opportunities to provide additional services by maintaining strong Customer relations. OPERATIONS/PROCESSES
Demonstrates understanding of the Instrument Processing Division's processes and the ability to manage, train and implement in multiple sites. Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs. Possesses the ability to effectively manage a P&L with a large budget. Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective action plans. Ability to effectively translate and implement business strategy. Education Degree
High School Diploma or GED Required Experience
12+ years of healthcare experience with 8+ years of leadership experience in a manufacturing or related industry or 8 years of healthcare experience with 6+ years of leadership experience and a bachelor's degree. Must have good working knowledge of Microsoft Office applications (4+ Years). Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required. Must be proficient in project management and strategic thinking. Effective negotiating and influencing skills. Strong analytical skills with advanced knowledge of Microsoft Office applications. Must possess excellent verbal and written communication skills. Excellent multi-tasking, priority setting capabilities. Must possess solid managerial, analytical, organizational skills and financial acumen. Must have solid understanding and leadership experience in Lean Manufacturing. Proven ability to recruit, train, and motivate personnel. Must possess the ability to manage and direct remote employees. Preferred Experience
Instrument tracking software and employee management system experience (1+ Years). Medical instrument knowledge (1+ Years). Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years). STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs.
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Req ID:
46885 Job Category:
Clinical Support, Operations & Education Location:
Charlotte, NC, US, 28027 Workplace Type:
Onsite At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary
Oversees the management and facilitates production and quality within multiple onsite Customer IPS engagements. Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training and communication to sterile processing department management and personnel. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. Duties
LEADERSHIP
Ability to motivate and manage a leadership team to provide excellent day-to-day service to support the operations of multiple healthcare on-site sterile processing departments and ensure delivery of the contracted deliverable and company initiatives. Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer. Determine the appropriate resource requirements to properly align staff to meet the contract deliverables for multiple departments at multiple sites. Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention. CUSTOMERS
Build a web of influence with decision makers at the highest level of the organization and conduct business reviews to review KPI's and contractual expectations. Ensure delivery of Customer Key Performance Indicators (KPI's). Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes. Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided. Identify opportunities to provide additional services by maintaining strong Customer relations. OPERATIONS/PROCESSES
Demonstrates understanding of the Instrument Processing Division's processes and the ability to manage, train and implement in multiple sites. Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs. Possesses the ability to effectively manage a P&L with a large budget. Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective action plans. Ability to effectively translate and implement business strategy. Education Degree
High School Diploma or GED Required Experience
12+ years of healthcare experience with 8+ years of leadership experience in a manufacturing or related industry or 8 years of healthcare experience with 6+ years of leadership experience and a bachelor's degree. Must have good working knowledge of Microsoft Office applications (4+ Years). Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required. Must be proficient in project management and strategic thinking. Effective negotiating and influencing skills. Strong analytical skills with advanced knowledge of Microsoft Office applications. Must possess excellent verbal and written communication skills. Excellent multi-tasking, priority setting capabilities. Must possess solid managerial, analytical, organizational skills and financial acumen. Must have solid understanding and leadership experience in Lean Manufacturing. Proven ability to recruit, train, and motivate personnel. Must possess the ability to manage and direct remote employees. Preferred Experience
Instrument tracking software and employee management system experience (1+ Years). Medical instrument knowledge (1+ Years). Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years). STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs.
#J-18808-Ljbffr