Wellness Operations & Quality Assurance Coordinator

OverviewProvides business and administrative support to ensure effective and efficient operations and patient care for the Wellness Care Management program. Provides orientation services to clients including initial contact, introduction to service site, immediate assessments, coordination of services, advocacy, skill building, and crisis intervention. Provides assessment and crisis intervention services as needed and assists management with client issues and referrals for services. Identifies, develops, coordinates, and addresses quality assurance needs and standards designed to enhance operational efficiencies and services. Works under close supervision.

Compensation:$20.98 - $26.23 HourlyWhat We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, including Medical, Dental, Vision, Life, and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programsPre-tax flexible spending accounts (FSAs) for healthcare and dependent careGenerous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancementInternal mobility, CEU credits, and advancement opportunitiesInterdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoObtains a list of clients with pending Functional Capacity Outcome (FCO) appointments and contacts clients to remind them of their pending appointment and to answer any questions in order to prepare the client and ensure compliance.Obtains and maintains daily lists of client appointments for FCO appointments and screens clients upon arrival. Checks in clients and determines if clients are able to participate in assessment or if supervisory assistance and/or review is required.Screens clients and assists in the assessment of their mental status and case management needs, and participates in orienting clients to the service site. Provides direction to new clients and acts as greeter for current clients. Provides exemplary customer service to new and current clients.Conducts mental status assessments for clients and advises Wellness management of any issues that require immediate attention (e.g., client unstable, client in crisis, client unable to stay for scheduled appointment). Assists with follow-up plans as needed.Assists clients with immediate needs and advises Wellness management of the client’s current status so that referrals can be coordinated. Assists with making referrals to services as needed.Acts as liaison for the Wellness Care Management program with outside agencies as requested.Maintains records and statistics in accordance with program requirements. Documents services planned and provided. Maintains written and verbal communications according to the program and VNS Home Care policy.Participates in interdisciplinary team meetings and case conferences, and works collaboratively with the multidisciplinary team to provide a continuum of quality services to clients. Provides ongoing feedback and information to Wellness management regarding client visits, client issues, and trends at site locations.Arranges transportation and/or accompanies participating clients on appointments at clinics, programs, and offices as requested.Designs, administers, analyzes, and reports the results of program needs assessment.Collaborates with Wellness management on the development and coordination of quality standards and best practices in response to needs assessments, as well as internal and external audits.Attends in-service education programs, and other training, as required by VNS Health and funding sources. Assumes responsibility for continued professional growth.Participates in special projects and performs other duties as assigned.

QualificationsEducation:Bachelor's Degree preferably in Healthcare Management, Public Health, Public Administration, or Human Services field, or the equivalent work experience required

Work Experience:Minimum of two years of experience in a mental health, healthcare, or human services setting requiredKnowledge of substance abuse, and familiarity with uniform case records requiredBilingual skills may be required, as determined by operational needs.Understanding of HRA systems and NYC social service systems preferred

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