The Call Center Network, LLC
Customer Service Manager - Call Center - Professional Development...
The Call Center Network, LLC, San Francisco, California, United States, 94199
Customer Service Manager - Call Center - Professional Development...
Responsibilities
Coaching and managing a team of CSR's Improving call center performance metrics Implementing processes to enhance customer experience Driving revenue through appointment setting and new membership plans Qualifications
Minimum 5+ years of Call Center Management experience Exceptional interpersonal and communication skills Strong supervisory experience, including staff development Advanced knowledge of Microsoft Office Demonstrated ability to drive sales and manage KPIs Sales leadership Bachelor's degree preferred Key Skills Needed
Sales leadership Interpersonal and communication skills Supervisory and staff development Microsoft Office proficiency Sales and KPI management Job summary: Customer Service Manager - Call Center position. Join our high caliber team at The Call Center Network... Develop indispensable skills and grow your career. Job seniority: mid-to-senior level
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Coaching and managing a team of CSR's Improving call center performance metrics Implementing processes to enhance customer experience Driving revenue through appointment setting and new membership plans Qualifications
Minimum 5+ years of Call Center Management experience Exceptional interpersonal and communication skills Strong supervisory experience, including staff development Advanced knowledge of Microsoft Office Demonstrated ability to drive sales and manage KPIs Sales leadership Bachelor's degree preferred Key Skills Needed
Sales leadership Interpersonal and communication skills Supervisory and staff development Microsoft Office proficiency Sales and KPI management Job summary: Customer Service Manager - Call Center position. Join our high caliber team at The Call Center Network... Develop indispensable skills and grow your career. Job seniority: mid-to-senior level
#J-18808-Ljbffr