Data Entry and Validation Admin Job at Datasmart/Duncan Security LLC in Houston

Job Summary: This position is responsible for auditing and finalizing contracts, paperwork, and data entry for Duncan Security homeowners and builders, including jobsite surveillance agreements. Key duties include sending agreement riders via DocuSign to correct errors, as well as recommending and implementing changes to Alarm.com, Rapid Response, and/or NetSuite systems. Additionally, this role ensures that all account procedures are thoroughly reviewed, with each stage of the process completed accurately and in compliance with company standards.

Responsibilities:

1.       Audit Duncan Security Agreements: Review and resolve discrepancies to ensure alignment across Commission Checklists, DocuSign, Rapid, Alarm.com, and NetSuite.

2.       Document Digitization and Archiving: Scan and organize documents for efficient electronic archiving and record management.

3.       Preliminary Questionnaire Completion: Responsible for accurately filling out initial questionnaires as part of the process.

4.       Special Program Agreement Management: Create, process, and activate accounts for special programs, including tracking, monitoring, and managing subscription cancellations.

5.       Administrative Support: Manage daily tasks such as answering phone calls, responding to emails, and assigning leads.

6.       Reporting & Data Insights: Generate reports and provide data analysis to assess program success and recommend areas for improvement.

7.      Additional Support and Front Desk Backup: Provide assistance with tasks assigned by management to enhance sales operations, and act as a backup for front desk responsibilities when needed. This includes processing timecards for time tracking in NetSuite, as well as scanning and managing service tickets.

Experience and Skill Requirements:

1.      Strong Attention to Detail: Capable of performing tasks with a high degree of accuracy while maintaining a strong commitment to quality.

2.      Proficiency in Microsoft Office: Skilled in using Word, Excel, Outlook, and other Microsoft Office programs.

3.      Effective Communication & Organizational Skills: Excellent interpersonal communication with strong organizational abilities to manage tasks efficiently.

4.      Customer Service Excellence: Adept at providing exceptional customer service and effectively resolving customer concerns.

5.      Team-Oriented Mindset: Demonstrates a positive attitude focused on teamwork, collaboration, and continuous improvement.

Education: 

High school diploma or equivalent.

Schedule:

Monday – Friday 8:00 a.m. to 5:00 p.m.