Data Center Technician Job at TEKsystems in West Des Moines

Job Description

ZT Systems is one of America’s fastest growing private companies, with over 19 years of experience designing and building computing products right here in the USA. ZT engineers custom server and rack-level compute solutions that are ‘precision-fit’ to the unique needs of individual large and hyper scale data center customers. We are passionate about delivering the highest quality solutions and exceeding customer expectations. Here at ZT Systems, we recognize leaders and talent and we truly believe that behind every quality solution is a team of quality individuals.

We are currently seeking Datacenter Technicians to be based in specific field locations in support of the company’s end customers as they deploy and maintain ZT servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes. ZT Systems Datacenter Technicians represent our company in front of our customers every day.

Responsibilities:
• Respond to service tickets for ZT servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that ZT is always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using ZT engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative of ZT Systems at all times