L.A. Family Housing Corp. is hiring: Data Manager in Los Angeles

POSITION: Data Manager

DIVISION: Legal – Compliance & Data

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 11,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Data Manager is an essential part of the LA Family Housing team to ensure that the agency is capturing and entering accurate data for performance analysis and compliance reporting. The role ensures that we are collecting the right data points to measure agency impact and to meet all contractually required reports (monthly/quarterly/annually). Additionally, the Data Manager will help to develop data points for analysis of organization performance. The Data Manager works closely with the LA Family Housing Quality Assurance (QA) Manager on preparation for compliance reporting and agency audits. The Data Manager also reports on data quality and recommends corrective action that is required to address any areas of concern. The position reports to the Director of Contract Compliance & Data and has up to 8 direct reports.

WHAT YOU'LL DO:

Data Collection

• Create and maintain a unified process for data collection and reporting (e.g. performance and compliance) across all social service programming – family, individual, and permanent housing
• Provide input into the data points that need to be collected to demonstrate the full impact of LA Family Housing social service programming
• Establish data points to help measure organizational performance across departments
• Maintain back-up data tracking systems as required

Reporting, Data Integrity, and Compliance

• Ensure the submission and accuracy for all monthly, quarterly, and annual performance and compliance reports
• Maintain data integrity at 95% or above to ensure accuracy of reports
• Address any data integrity-related issues by implementing and evaluating corrective action measures
• Provide ongoing staff training and support in the use of HMIS; ensure that agency staff are provided with an overview of the data function during agency onboarding and that new program staff are trained in HMIS
• Document all methodologies used in reporting to ensure replication
• Ensure agency-wide statistics are accurate, program and agency goals are measured effectively, and data is messaged appropriately
• Coordinate programmatic support for all agency audits with the LA Family Housing QA Manager; ensure data quality, participate in the audit entrance and exit interview, and answer data-related audit questions

Team Supervision and Direction

• Provide direct supervision to the data management personnel, including recruitment, onboarding, training, performance evaluations, promotions, and discipline and/or termination
• Ensure data support personnel are trained on the data collection systems – HMIS and any internal data tracking systems necessary to performing their duties
• Train data support personnel in the social services program functions – engagement, navigation, etc.
• Instruct the team on the data requirements for all publicly funded contracts
• Distribute and monitor required workload throughout Data Team as necessary to meet timelines and deadlines
• Provide strategic direction and leadership to align data and reporting efforts with agency values and goals

Additional Duties

• Perform further support and duties related to the management of agency data as required
• Attend agency, department, funder, system, and community meetings as directed
• Additional tasks, projects, and responsibilities as assigned by supervisor

WHAT YOU'RE SKILLED AT:

• Knowledge of homeless programs and services system in Los Angeles County
• Strong management skills and the ability to train, coach, and mentor staff
• Ability to incorporate LAFH core values into all aspects of work provided
• Understanding of best practices in homeless services
• Comfortability with providing training to large groups of people; ability to create training presentations and support materials
• Excellent time and project management skills
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Strong understanding of contract compliance and outcomes measurement
• Experience in HMIS Required
• Proven experience in data analysis and reporting
• Understanding data points to collect to effectively analyze program and agency performance
• Bilingual: Spanish/English preferred, but not required

OTHER:

• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 5-10% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule

WHAT YOU'VE ACCOMPLISHED:

• BA or Master level education required in social/behavioral sciences, statistics, computer science, or another related field

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.