Manager Data Analytics Job at Tillster, Inc. in Charlotte

Manager, Data Analytics United States 

Remote but must live in the Northeast or Southeast part of the United States

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions.  Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

Are you a passionate data analytics leader with a knack for data accuracy, innovation, and a drive to deliver actionable insights? Tillster is seeking an experienced Manager to lead our Data Analytics team. If you have 3+ years’ experience growing and managing a Data Analytics team coupled with 5+ years of experience in data analytics for ecommerce, marketing/CRM, business or financial analysis, we want to talk with you. We seek a self-motivated, self-directed, structured, and collaborative hands-on manager for our data analytics team. At Tillster we build web-based, kiosk/on premise, and hybrid-mobile restaurant ordering technology platforms. You will be leading the data analytics group, within the broader Data Science team, which encompasses data engineering, data products, self-service data offerings and business analysis.

What you will be doing

• Lead and mentor a high-performing analytics team, fostering professional growth and driving innovation by integrating AI-driven solutions and evaluating buy vs. build options.
• Design and communicate complex data insights to stakeholders, ensuring data-driven strategies align with business and customer objectives.
• Collaborate in defining the data collection strategy and be the lead subject matter expert in Google Analytics.
• Champion the design, implementation, and analysis of A/B tests to optimize customer experiences and drive business performance.
• With the team, support ad hoc data analysis for Tillster customers, executives, and other stakeholders to surface patterns in the data and identify areas to improve KPIs (engagement, average check, coupon usage, loyalty usage, conversions, orders, etc.).
• Develop and update dashboards for business stakeholders such as Marketing, Product, Finance, Engineering, Account Management, and Support/Operations.
• Create new analysis explores to enable non-technical analysts to access data, build dashboards, and solve critical business challenges on Looker technology.
• Your responsibility will be to work in the data science team in data analysis of data collected by those apps.
• Build reusable services and components to add to our company-wide libraries in SQL, Python and Looker.
• QA and code reviews to ensure maximum quality and accuracy.
• Responsible for data product quality standards and validation test plans and test cases
• Work collaboratively with smart and passionate software engineers, data engineers, data scientists, BI developers, and other internal/external key stakeholders.

Requirements

• 3+ years as a hands-on manager, leading a Data Analytics team in a fast-paced environment.
• 5+ years of experience with data analytics, including the use of BI tools such as Looker or Tableau to drive business outcomes.
• Bachelor’s degree or higher in Data Science/Analytics, Computer Science, Statistics, Mathematics, Economics, or related field.
• Proven ability to lead cross-functional teams, manage multiple stakeholders, and communicate effectively across different levels of the organization.

• Expertise in data visualization that is clear and easy to understand.
• Strong written and verbal communications; including but not limited to customer engagement and presentations.
• Ability to find meaning in KPIs and a curiosity that digs deep when metrics do not seem to tell a full story.
• Skill at discovering actionable insights and communicating them effectively.
• Presentation style that fosters trust and customer confidence in both the data and Tillster’s capabilities.
• Expertise in advanced SQL, Big Query, Redshift, and/or Snowflake.
• Expertise with Google Analytics behavioral, engagement and ecommerce data; ideally you would have experience with custom metrics and custom reports on GA.
• Hands-on experience with Git (Bitbucket, Gitlab, GitHub, etc.).
• Experience conducting A/B tests and analyzing pre-post data under various circumstances.
• Experience in deep dive analysis with vague requirements to support creative discoveries that drive business value.
• Experience with data products, analytics, and data science in relevant area.
• Demonstrated success working in a collaborative Agile team environment.

Thriving at Tillster
As a member of Tillster, you will embody our core values:
 ·     Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
 ·      Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
·      Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
·      Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
·      Drive Results: Focus on achieving tangible outcomes and delivering high performance.
·      Own It: Take responsibility for your actions and the success of your work.
·      Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Data Analytics Team
3. Final interview with our Data Analytics Team Leader

Making a Difference in the Tillster Way
 Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

Pay and Benefits (USA)

• Expected base salary range $135,000 - $155,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible  for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only – no Agencies or calls please

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

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