Traveler Support Specialist

We are seeking entrepreneurial candidates that will drive the success of our quickly growing business. Bring your energy, initiative, and excellent customer service skills to this dynamic role.The PositionThis is your opportunity to break the mold of a typical customer service role by combining exceptional communication skills and a solution-oriented attitude to continually innovate our customer experience. As a Traveler Support Specialist you will represent both the voice of Study Abroad while managing customer inquiries via phone and email and maintaining traveler's financial accounts. This person will also act as the voice of the customer through liaising across all departments- sales, travel, and operations- to effectively and creatively resolve customer issues and provide outstanding customer service. You will leverage your knowledge of the customer to recognize and solve big picture problems that are occurring during the program. You should be persuasive, goal-oriented, entrepreneurial and a team player with excellent organizational and sales skills.In this position you will:Help travelers prepare and get excited for their trips by drawing on your love for travel.Think analytically to consult customers before, during and after their tour.Draw on your passion for relationship building to engage the customer and your peers.Balance long-term and short-term goals to prioritize daily and weekly initiatives.Be part of a team that qualifies for monetary bonus.Manage customer accounts including but not limited to balance outreach and audits.The Person:You enjoy talking to people of different genders, ages, cultural and educational backgrounds.Your enthusiasm motivates others to try the latest activities, restaurants, and trends.You find ways to innovate and problem-solve even when there isn't an obvious solution.You are a natural communicator that tailors your communication style to different audiences.You are an excellent multi-tasker with impeccable attention to detail.You thrive in a fast-paced environment.RequirementsProven team playerInternational travel experience preferredSpanish preferred but not requiredWhy you’ll love working here: Perks, Benefits, and more!This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.Paid International Business Travel opportunitiesEligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per weekCommitment to professional growth: robust monthly calendar of trainings and workshopsFour weeks paid vacation your first year, ten paid holidays, and two floating holidays25% company match on your 401(k) contributionsMarket-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insuranceDependent care, healthcare and commuter Flex Spending Accounts (FSAs)Access to fertility care and family-building supportWellness benefits including onsite classes and a yearly fitness reimbursementFrequent social and learning events, including access to our employee-run “EFinity” groupsRobust Employee Assistance ProgramTenure-based sabbatical eligibilityEF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)Discounts at local venues and businessesCompensation – $50,000About EF Study AbroadAt EF Study Abroad we partner with top colleges and universities around the country to help students become ready for a future that knows no boundaries. As the leader in international education, we provide multi-disciplinary and culturally immersive international educational experience – including short-term faculty-led programs, honors programs, and first-year global semester programs. By offering these intentional opportunities for the development of future-ready skills into every program element, we ensure students return home equipped to succeed—in their academics, careers, and beyond.At EF Gap Year we open the world to students in ways that help them gain a better understanding of other cultures and themselves. This is not an alternative to college. It’s about preparing young people to make the most of college - and in many ways, the rest of their lives. Our innovative experiential learning model helps students discover their goals, while equipping them with the confidence and skills to take on whatever comes next. When our travelers come back, their transformation is extraordinary and inspiring. Moments like these are why we come to work each day. If introducing young people to the wonders of the world - while expanding the horizons of your own career, sounds good to you then do what these students do: take a big step forward. Join us.About EFSome companies are in the Business of Technology.Others are in the Business of Finance…Sports…Or Soft Drinks.At EF, we’re in a different kind of business.One that’s a little less tangible, and a lot more important.We’re in the Business of Understanding.Between people. Between cultures.For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find us working across 55 countries, with offices in some of the world’s greatest cities, filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.Want to learn more about life at EF? Follow us on social.

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