Executive Director

The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership. Essential Functions: Internal Community Relations: Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services. Establishes effective relationships with other community department heads to ensure high quality resident care while fostering inter-departmental cooperation. Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems. Monitors resident care on a daily basis; conducts daily rounds; implements quality assurance programs for all departments. Establishes positive rapport with regulatory agencies; keeps updated on changes in federal, state, and local regulations. Oversees facility management of the community. Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary. Contacts the resident’s family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services. Ensures a high degree of customer satisfaction. Assists in the development of the residence’s budget. Makes final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures. Financial: Plans and develops operating budget within HRA guidelines. Regularly monitors department performance and analyzes the community P&L status, taking corrective action when necessary. Is prepared for and attends monthly P&L teleconferences as scheduled. Trains community management in pertinent cost control techniques. Directs and monitors community inventory control systems. Responsible for managing all contracted services. Marketing: Maintains a high level of occupancy. Associate Relations: Oversees the recruitment, selection, retention, and termination of all community associates. Ensures adequate and effective orientation and training of community job-specific duties. Supervises and evaluates all community managers by providing ongoing coaching and timely feedback. Ensures that all associates meet or exceed HRA’s standards of appearance, sanitation, and health standards. Establishes positive associate relations programs, recognition programs, and practices. Oversees and manages the community compensation, recommending wage increases and adjustments when necessary. Ensures that all staff maintains and protects the confidentiality of resident information at all times. Provides an “open door” to associates and addresses any concerns and grievances in a timely manner and in accordance with company standards. Ensures the appropriate handling of on-the-job injuries as reported by associates. Provides leadership and direction in the marketing of the residence including developing relations with local referral sources. Represents the residence to the community, family members, and visitors and develops positive relations with all customers. Non-Essential Functions: Encourages teamwork and promotes company philosophy. Participates in Life Enrichment activities when able. Is prompt and able to perform the required duties of the position on a regular, predictable basis. Becomes familiar with how to report a missing person using the Safe Return program or equivalent. Becomes familiar with the steps for fire evacuation. All associates are responsible for maintaining a safe and secure environment for all community residents. Qualifications/Skills/Educational Requirements: Bachelor’s Degree. Current ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF). Strong leadership skills with a minimum of two (2) years’ experience in supervising and management. One to two years’ experience using Microsoft Office and Outlook software. Mid-level typing skills required. Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget. Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively. Able to make independent decisions. Must possess a passion to work with and around senior citizens.

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