Mina Group
Assistant General Manager
Mina Group, Glendale, California, us, 91222
Bourbon Steak is Chef Michael Mina’s love letter to the classic American steakhouse. Timeless steakhouse dishes are elevated by Chef Mina’s refined technique and infused with his arsenal of world flavors and creative flair. The restaurant accomplishes all the traditions expected from a steakhouse, offering the finest cuts of premium beef and seafood complimented by a cutting-edge wine and spirits program, and using local farmers and purveyors to highlight the regions finest ingredients.
POSITION SUMMARY
The Assistant General Manager Position provides administrative, technical and analytical support to the Kitchen and Dining Room Management teams, under the supervision of the General Manager and Executive Chef. This position will collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation of BOURBON STEAK. The Assistant General Manager contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. GENERAL EXPECTATIONS
Act with integrity, honesty and knowledge that promote the culture, values and mission of BOURBON STEAK and our partners. Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times. Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. Understand the philosophies of management and its owners. Display consistent attention to detail and follow through of all BOURBON STEAK and our partner policies. Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners. Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities. In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources, including but not limited to: Zagat, Gayot, Mobil, AAA,
Wine Spectator , and Michelin. Adhere to the service foundation and philosophies established by Bourbon Steak. Understand all programs, procedures, standards, specifications, guidelines and training protocols. Offer positive solutions to problems or issues and be a voice that is part of the decision making team. ESSENTIAL JOB FUNCTIONS
The Assistant General Manager’s responsibilities span several departments both internal and external to the restaurant, and are organized into the following categories: Dining Room Service HR & Labor Accounting IT Public Relations Financial Reporting Office/Admin Menus Maintenance These job functions include but are not limited to the following duties; other duties may be assigned. DINING ROOM SERVICE:
Assist the General Manager in overseeing the day to day operation of restaurant. Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when, and as needed, and that labor cost objectives are met. Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met. Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.). Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry and the future. Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future. Conduct staff interviews and make recommendations for observations and hiring. Organize and lead staff training classes and food & wine seminars. Demonstrate commitment to making all the current staff and management better. Supervise Captains in their running of the dining room service. Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly and with hospitality. Offer feedback to contribute to the Captains and Sommelier evaluations. Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction. Supervise guest/hourly employee interaction during service hours. Support captain, hostess and floor staff in pre-opening responsibilities. Support FOH team in all aspects of dining room service. HR & LABOR:
Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures. Coordinate staff reviews with General Manager and Human Resources Generalist. Audit time clock and labor reports daily. Follow up with staff and managers on anomalies or outstanding issues. Responsible for verifying daily time clock entries and making corrections as necessary in Micros. Submit complete and accurate time clock and labor reports to the BOURBON STEAK accounting department for processing. Understand all BOURBON STEAK payroll practices. As necessary, schedule labor according to business levels and staffing needs. Alert General Manager and Executive Chef to potential overtime in advance. As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages. Primary liaison for AAB Steakhouse LLC Human Resources Department. Conduct staff interviews and make recommendations for observations and hiring. Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis. Learn BOURBON STEAK policies and standards for HR administration. Responsible for all paperwork and follow-up for hiring process, performance documentation and termination. Is communicative and responsive to HR needs and requests. Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner. Follow up on any outstanding items on behalf of AAB Steakhouse LLC HR Department. Ensure that staff receive time clock numbers in Micros within 24 hours of their start date. Serve as primary, on-site HR contact for all BOURBON STEAK employees. Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay etc. Facilitate and administer all workers comp paperwork and claims with HR. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. ACCOUNTING:
Code all liquor, beer and restaurant-related invoices for correct payment. Ensure that all monthly liquor and beer transfers are accurate and up-to-date. Prepare month-end accrual sheet for any uncounted invoices and credits. COLLECTION:
Assist accounting department in collection of outstanding balances from hourly employees (ie. shortages of resolved bar banks , gratuity refunds, etc). OFFICE / ADMINISTRATIVE:
Prepare various operational reports; keep records pertaining to purchases, sales and requisitions. Develop relationships with internal and external customers with effective communication. Responsible for overall office organization. Source, order and re-stock all restaurant office supplies. Check restaurant office voicemail and correspond as necessary. Understand all systems in the restaurant and ensure that each is in working order. Maintains Crash Kit, Maintenance and Restaurant POS and Reservations System Emergency Contacts for use in the event of an emergency in a manner that any management team member could access the necessary information. Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future. Attend weekly management meetings. MENUS:
Type, format and distribute all restaurant menus. Check for spelling, font, grammar and content. Share the menu with other chefs and restaurants via email. Archive Menu Matrix. Proofread menus. SUPERVISORY RESPONSIBILITIES:
Indirectly assist in effective management of the restaurant. Carry out supervisory responsibilities in accordance with the restaurant’s policies and applicable laws. REQUIRED QUALIFICATIONS:
Minimum 2-3 years of culinary service experience, preferably in a fine dining environment. Bachelor’s Degree and/or Culinary degree preferred. Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners. Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint. Prior experience with accounting software, POS systems, and payroll/HRIS systems. LANGUAGE SKILLS:
Ability to read and interpret general business documents. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, guests and Executives. Salary: $75,000-80,000/year The Mina Group and its affiliates are Equal Opportunity Employers dedicated to non-discrimination in employment and will consider qualified applicants with criminal histories in a manner consistent with the requirements of AB 1008, California Fair Employment and Housing Act (FEHA), San Francisco Fair Chance Ordinance, and Los Angeles Fair Chance Initiative for Hiring Ordinance and all other local, state and federal laws.
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The Assistant General Manager Position provides administrative, technical and analytical support to the Kitchen and Dining Room Management teams, under the supervision of the General Manager and Executive Chef. This position will collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation of BOURBON STEAK. The Assistant General Manager contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. GENERAL EXPECTATIONS
Act with integrity, honesty and knowledge that promote the culture, values and mission of BOURBON STEAK and our partners. Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times. Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. Understand the philosophies of management and its owners. Display consistent attention to detail and follow through of all BOURBON STEAK and our partner policies. Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners. Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities. In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources, including but not limited to: Zagat, Gayot, Mobil, AAA,
Wine Spectator , and Michelin. Adhere to the service foundation and philosophies established by Bourbon Steak. Understand all programs, procedures, standards, specifications, guidelines and training protocols. Offer positive solutions to problems or issues and be a voice that is part of the decision making team. ESSENTIAL JOB FUNCTIONS
The Assistant General Manager’s responsibilities span several departments both internal and external to the restaurant, and are organized into the following categories: Dining Room Service HR & Labor Accounting IT Public Relations Financial Reporting Office/Admin Menus Maintenance These job functions include but are not limited to the following duties; other duties may be assigned. DINING ROOM SERVICE:
Assist the General Manager in overseeing the day to day operation of restaurant. Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when, and as needed, and that labor cost objectives are met. Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met. Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.). Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry and the future. Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future. Conduct staff interviews and make recommendations for observations and hiring. Organize and lead staff training classes and food & wine seminars. Demonstrate commitment to making all the current staff and management better. Supervise Captains in their running of the dining room service. Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly and with hospitality. Offer feedback to contribute to the Captains and Sommelier evaluations. Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction. Supervise guest/hourly employee interaction during service hours. Support captain, hostess and floor staff in pre-opening responsibilities. Support FOH team in all aspects of dining room service. HR & LABOR:
Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures. Coordinate staff reviews with General Manager and Human Resources Generalist. Audit time clock and labor reports daily. Follow up with staff and managers on anomalies or outstanding issues. Responsible for verifying daily time clock entries and making corrections as necessary in Micros. Submit complete and accurate time clock and labor reports to the BOURBON STEAK accounting department for processing. Understand all BOURBON STEAK payroll practices. As necessary, schedule labor according to business levels and staffing needs. Alert General Manager and Executive Chef to potential overtime in advance. As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages. Primary liaison for AAB Steakhouse LLC Human Resources Department. Conduct staff interviews and make recommendations for observations and hiring. Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis. Learn BOURBON STEAK policies and standards for HR administration. Responsible for all paperwork and follow-up for hiring process, performance documentation and termination. Is communicative and responsive to HR needs and requests. Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner. Follow up on any outstanding items on behalf of AAB Steakhouse LLC HR Department. Ensure that staff receive time clock numbers in Micros within 24 hours of their start date. Serve as primary, on-site HR contact for all BOURBON STEAK employees. Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay etc. Facilitate and administer all workers comp paperwork and claims with HR. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. ACCOUNTING:
Code all liquor, beer and restaurant-related invoices for correct payment. Ensure that all monthly liquor and beer transfers are accurate and up-to-date. Prepare month-end accrual sheet for any uncounted invoices and credits. COLLECTION:
Assist accounting department in collection of outstanding balances from hourly employees (ie. shortages of resolved bar banks , gratuity refunds, etc). OFFICE / ADMINISTRATIVE:
Prepare various operational reports; keep records pertaining to purchases, sales and requisitions. Develop relationships with internal and external customers with effective communication. Responsible for overall office organization. Source, order and re-stock all restaurant office supplies. Check restaurant office voicemail and correspond as necessary. Understand all systems in the restaurant and ensure that each is in working order. Maintains Crash Kit, Maintenance and Restaurant POS and Reservations System Emergency Contacts for use in the event of an emergency in a manner that any management team member could access the necessary information. Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future. Attend weekly management meetings. MENUS:
Type, format and distribute all restaurant menus. Check for spelling, font, grammar and content. Share the menu with other chefs and restaurants via email. Archive Menu Matrix. Proofread menus. SUPERVISORY RESPONSIBILITIES:
Indirectly assist in effective management of the restaurant. Carry out supervisory responsibilities in accordance with the restaurant’s policies and applicable laws. REQUIRED QUALIFICATIONS:
Minimum 2-3 years of culinary service experience, preferably in a fine dining environment. Bachelor’s Degree and/or Culinary degree preferred. Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners. Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint. Prior experience with accounting software, POS systems, and payroll/HRIS systems. LANGUAGE SKILLS:
Ability to read and interpret general business documents. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, guests and Executives. Salary: $75,000-80,000/year The Mina Group and its affiliates are Equal Opportunity Employers dedicated to non-discrimination in employment and will consider qualified applicants with criminal histories in a manner consistent with the requirements of AB 1008, California Fair Employment and Housing Act (FEHA), San Francisco Fair Chance Ordinance, and Los Angeles Fair Chance Initiative for Hiring Ordinance and all other local, state and federal laws.
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