Kensington Senior Living, LLC is hiring: Concierge: Part-Time in Kensington

Summary:

The Concierge is responsible for greeting all visitors and managing day-to-day communications on a variety of fronts.

Duties and Responsibilities:

• Greets visitors to the community in a prompt and gracious manner. Determines the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or takes and distributes messages promptly and accurately.
• Manages incoming and outbound mail, accepts and log packages and notifies recipients of package receipt. Assists residents and team members with outbound packages/ express mail and assists with tracking if needed.
• Assist residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and act as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes maintenance work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “Off Premises” log.
• Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
• Assists the business manager with administrative tasks (i.e. accounts payable, record maintenance, filing job applications, etc.) as assigned.
• Attends training courses and participates in other professional development activities as required.

Knowledge and Skill:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team based environment.
• Strong time management and organizational skills.
• Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.
• Ability to efficiently operate all functions of the property telephone system
• Thorough understanding of various alarm systems used in the community.

Qualifications:

• Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Must be able to read and write English, and follow verbal and written instructions.
• Ability to work flexible hours including weekends and evenings.
• High school diploma or college education strongly preferred.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.

Mental and Physical Requirements:

• Requires ability to stand and walk short and long distances for extended periods.
• Must be able to lift and/or carry objects in excess of 25 pounds.
• Requires reaching above, below, and at shoulder length.
• Ability to remain calm and positive in stressful situations.