City of Brownsville
Brownsville Haywood County Central Dispatch Director
City of Brownsville, Brownsville, Tennessee, United States, 38012
Purpose of Job
This is a management and administrative position, who reports to the Central Dispatch Board. The position is responsible for public safety administration which develops and directs all aspects of the Brownsville-Haywood County Emergency Communications District.
Essential Duties and Responsibilities
The following statement describes the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Responsible for the ongoing development of a countywide Public Safety Communications Center.
Supervises, plans, schedules and directs the work of subordinates; instructs and trains employees in proper methods and procedures; inspects work in progress and upon completion; monitors and evaluates performance of staff. Works within the personnel policies and procedures.
Under the guidance of the Central Dispatch Board, performs appointments, corrective actions and terminations of staff as appropriate and according to procedures; develops and is responsible for compliance with policies and procedures; ensures the smooth day-to-day operations of the Central Dispatch Communication Center.
Ensure that all complaints are investigated and addressed according to established Policy and Procedure.
Directs and guides information systems applications within the E9-1-1 Communications Center for the purpose of meeting and conferring with a USERS Group and other staff officers to receive and give input on the information systems and operations.
Works closely with the IT department on the installation, operation and maintenance of Central Dispatch equipment.
Maintains efficiency and cooperation between all governmental bodies, department divisions and sections by use of applicable technological enhancements that will foster the exchange of pertinent data.
Under direction of the Central Dispatch Board prepares and administers the Central Dispatch Communications Budget.
Promote awareness among the citizens of the district as to the use of the 9-1-1 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 9-1-1 emergency telephone system and provides periodic informational updates.
Attends such advisory, legislative, Board and committee meetings and serves on designated councils as appropriate or assigned.
Responsible for maintaining an accurate database of the city and county street names, street address spans and law enforcement, fire and medical jurisdictions for each street. This individual is the central point of contact between Enhanced 9-1-1 and the telephone/communications companies and will be under general supervision.
The Director will be evaluated by the Central Dispatch Board annually.
Maintains a permanent 24x7x365 on-call status as well as a continuous voice logging and recording system and provides copies to 9-1-1 service users upon request.
Various other duties.
Secondary Functions:
Acts as a Project Manager for major 9-1-1 equipment upgrades and replacements. The Director coordinates every level of hardware and software installation and testing with the IT department.
Acts as a system analyst, periodically testing and reviewing the 9-1-1 and radio systems. The Director recommends system upgrades and technical changes.
Plans, designs, writes, edits, and produces informational publications about the 9-1-1 system for service users and interested parties.
Performs various tasks as assigned.
Customer Service:
This is a front-line position for providing excellent customer service to members of the general public and public safety employees. Personal contact occurs with other employees of the unit, employees of other agencies, elected officials, citizens, and customers of the district. Service is provided in person, email or by telephone contact.
Supervision:
The Director is responsible for directly and regularly supervising all Central Dispatch employees through the utilization of subordinate supervisors and subordinate employees. Written evaluations for new employees shall be completed 90 days after hired and semiannually after that. Responsibilities include providing on-the-job training, evaluating job performance, recommending selection of new staff members, promotions, status changes, discipline, and planning, scheduling, coordinating work operations, and setting the daily priorities of managing emergency communications and response.
Minimum Qualifications Required:
Education & Experience:
High school diploma or G.E.D.
Training in supervisory and management practices.
Five years in performing public safety (sheriff, police, fire, EMS) dispatching duties, which include telephone, complaint-taking duties utilizing multi-position logs or computer-aided dispatch and enhanced 9-1-1.
Experience in supervising other employees in this environment.
Ability to meet all state qualifications.
Ability to pass and maintain all certifications.
Equivalent combination of training and experience, which provides the required knowledge, skills and abilities of this position.
Knowledge, Skills, and Abilities:
Knowledge of public safety computer-aided dispatching methods, systems, and equipment.
Knowledge of principles and practices of law enforcement, fire and EMS dispatching in a metropolitan, rural, full-time and volunteer context.
Knowledge of all phases of emergency communications.
Knowledge of state, federal, and local laws, rules, statutes, and regulations as it relates to public safety telecommunications.
Knowledge of labor management relations, strategies and techniques.
Knowledge of supervisory personnel practices and procedures.
Knowledge of fiscal budgeting principles and practices.
Knowledge of basic data and emergency processing principles.
Knowledge of, and ability to utilize, a computer and required software.
Ability to communicate clearly and effectively both orally and in writing.
Ability to interpret and analyze programs, policies, and procedures regarding personnel and fiscal matters.
Ability to develop training and procedural documents for the department.
Ability to establish and maintain effective working relationships with staff, officials from other municipalities, districts and the public.
Physical Demands:
Must be able to operate a variety of emergency communications equipment and automated office machines, which includes computer, printer, facsimile machine, copier, etc.
Must be able to use body members to work, move or carry objects or materials.
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds frequently.
Physical demand requirements are at levels of those for sedentary work.
Must have a vision ability where when eyesight is corrected can read a normal computer monitor or newspaper print.
Must possess a valid Tennessee Driver's license.
Must not have a criminal history.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance
Schedule:
8 hour shift
Work Location:
In person
#J-18808-Ljbffr
This is a management and administrative position, who reports to the Central Dispatch Board. The position is responsible for public safety administration which develops and directs all aspects of the Brownsville-Haywood County Emergency Communications District.
Essential Duties and Responsibilities
The following statement describes the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Responsible for the ongoing development of a countywide Public Safety Communications Center.
Supervises, plans, schedules and directs the work of subordinates; instructs and trains employees in proper methods and procedures; inspects work in progress and upon completion; monitors and evaluates performance of staff. Works within the personnel policies and procedures.
Under the guidance of the Central Dispatch Board, performs appointments, corrective actions and terminations of staff as appropriate and according to procedures; develops and is responsible for compliance with policies and procedures; ensures the smooth day-to-day operations of the Central Dispatch Communication Center.
Ensure that all complaints are investigated and addressed according to established Policy and Procedure.
Directs and guides information systems applications within the E9-1-1 Communications Center for the purpose of meeting and conferring with a USERS Group and other staff officers to receive and give input on the information systems and operations.
Works closely with the IT department on the installation, operation and maintenance of Central Dispatch equipment.
Maintains efficiency and cooperation between all governmental bodies, department divisions and sections by use of applicable technological enhancements that will foster the exchange of pertinent data.
Under direction of the Central Dispatch Board prepares and administers the Central Dispatch Communications Budget.
Promote awareness among the citizens of the district as to the use of the 9-1-1 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 9-1-1 emergency telephone system and provides periodic informational updates.
Attends such advisory, legislative, Board and committee meetings and serves on designated councils as appropriate or assigned.
Responsible for maintaining an accurate database of the city and county street names, street address spans and law enforcement, fire and medical jurisdictions for each street. This individual is the central point of contact between Enhanced 9-1-1 and the telephone/communications companies and will be under general supervision.
The Director will be evaluated by the Central Dispatch Board annually.
Maintains a permanent 24x7x365 on-call status as well as a continuous voice logging and recording system and provides copies to 9-1-1 service users upon request.
Various other duties.
Secondary Functions:
Acts as a Project Manager for major 9-1-1 equipment upgrades and replacements. The Director coordinates every level of hardware and software installation and testing with the IT department.
Acts as a system analyst, periodically testing and reviewing the 9-1-1 and radio systems. The Director recommends system upgrades and technical changes.
Plans, designs, writes, edits, and produces informational publications about the 9-1-1 system for service users and interested parties.
Performs various tasks as assigned.
Customer Service:
This is a front-line position for providing excellent customer service to members of the general public and public safety employees. Personal contact occurs with other employees of the unit, employees of other agencies, elected officials, citizens, and customers of the district. Service is provided in person, email or by telephone contact.
Supervision:
The Director is responsible for directly and regularly supervising all Central Dispatch employees through the utilization of subordinate supervisors and subordinate employees. Written evaluations for new employees shall be completed 90 days after hired and semiannually after that. Responsibilities include providing on-the-job training, evaluating job performance, recommending selection of new staff members, promotions, status changes, discipline, and planning, scheduling, coordinating work operations, and setting the daily priorities of managing emergency communications and response.
Minimum Qualifications Required:
Education & Experience:
High school diploma or G.E.D.
Training in supervisory and management practices.
Five years in performing public safety (sheriff, police, fire, EMS) dispatching duties, which include telephone, complaint-taking duties utilizing multi-position logs or computer-aided dispatch and enhanced 9-1-1.
Experience in supervising other employees in this environment.
Ability to meet all state qualifications.
Ability to pass and maintain all certifications.
Equivalent combination of training and experience, which provides the required knowledge, skills and abilities of this position.
Knowledge, Skills, and Abilities:
Knowledge of public safety computer-aided dispatching methods, systems, and equipment.
Knowledge of principles and practices of law enforcement, fire and EMS dispatching in a metropolitan, rural, full-time and volunteer context.
Knowledge of all phases of emergency communications.
Knowledge of state, federal, and local laws, rules, statutes, and regulations as it relates to public safety telecommunications.
Knowledge of labor management relations, strategies and techniques.
Knowledge of supervisory personnel practices and procedures.
Knowledge of fiscal budgeting principles and practices.
Knowledge of basic data and emergency processing principles.
Knowledge of, and ability to utilize, a computer and required software.
Ability to communicate clearly and effectively both orally and in writing.
Ability to interpret and analyze programs, policies, and procedures regarding personnel and fiscal matters.
Ability to develop training and procedural documents for the department.
Ability to establish and maintain effective working relationships with staff, officials from other municipalities, districts and the public.
Physical Demands:
Must be able to operate a variety of emergency communications equipment and automated office machines, which includes computer, printer, facsimile machine, copier, etc.
Must be able to use body members to work, move or carry objects or materials.
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds frequently.
Physical demand requirements are at levels of those for sedentary work.
Must have a vision ability where when eyesight is corrected can read a normal computer monitor or newspaper print.
Must possess a valid Tennessee Driver's license.
Must not have a criminal history.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance
Schedule:
8 hour shift
Work Location:
In person
#J-18808-Ljbffr