SOMFY Group
Quality Leader
SOMFY Group, Franklin Park, New Jersey, United States,
Company Description
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.
Job Description
In this role, you will: Handle customer complaints and prioritize timely communication with regards to status and resolution. Collect, analyze, and report on quality data through a Salesforce Incident Management program to identify trends and areas for improvement. Monitor and analyze data to identify trends and recommend improvements. Work closely with other departments, such as sales, production, engineering, and supply chain, to address quality issues and implement quality improvements. Identify opportunities for continuous improvement and implement strategies to enhance product quality and operational efficiency. Manage quality KPIs: processing time to fix complaints and Quality Problems; frequency and quality of communication for relevant internal and external stakeholders. Maintain a high level of product knowledge. Attend customer and international meetings with product development teams and factories to challenge the Quality solving process (time and manner) as needed. Troubleshoot job site issues and create accurate and detailed reports. Perform and support product modifications in case of Quality issues. Prepare and present quality reports to stakeholders, highlighting key quality metrics and performance indicators. Ensure that all products and procedures comply with relevant quality standards and regulatory requirements. Qualifications
Technical knowledge in electronics and/or software development to properly characterize product issues (e.g. after sales returns, quality issues). At least 5 years of experience. Bachelor's degree in Engineering / technology. Network (RS485 / POE / Zigbee) knowledge is a plus. Ability to conduct a solving process phase with other departments. Analyze with high level of reliability the failures experienced and register it in our technical/quality database. Proficient with office applications (Word and Excel, Teams and Salesforce, SAP a plus). Ability to deliver presentations / detailed technical reports. Ability to conduct a customer meeting. Collaborate on inter-departmental solving processes with business lines, the engineering department, customer service, tech support, and product services teams. Collaborative focus on the department’s performance. Analytical skills/synthesis. Focused on customer satisfaction. Proactive. Quality tools / methods knowledge (8D, 5W2H, …) is a plus. Curious, rigorous, and able to work independently. Additional Information
Typical hours of 8am-5pm, In the office Monday through Friday. 10-15% travel: international and domestic travel to visit customers and factories as needed. Competitive salary commensurate with experience. Full corporate benefits package, including health, dental, vision, 401k and more. All your information will be kept confidential according to EEO guidelines. The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
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In this role, you will: Handle customer complaints and prioritize timely communication with regards to status and resolution. Collect, analyze, and report on quality data through a Salesforce Incident Management program to identify trends and areas for improvement. Monitor and analyze data to identify trends and recommend improvements. Work closely with other departments, such as sales, production, engineering, and supply chain, to address quality issues and implement quality improvements. Identify opportunities for continuous improvement and implement strategies to enhance product quality and operational efficiency. Manage quality KPIs: processing time to fix complaints and Quality Problems; frequency and quality of communication for relevant internal and external stakeholders. Maintain a high level of product knowledge. Attend customer and international meetings with product development teams and factories to challenge the Quality solving process (time and manner) as needed. Troubleshoot job site issues and create accurate and detailed reports. Perform and support product modifications in case of Quality issues. Prepare and present quality reports to stakeholders, highlighting key quality metrics and performance indicators. Ensure that all products and procedures comply with relevant quality standards and regulatory requirements. Qualifications
Technical knowledge in electronics and/or software development to properly characterize product issues (e.g. after sales returns, quality issues). At least 5 years of experience. Bachelor's degree in Engineering / technology. Network (RS485 / POE / Zigbee) knowledge is a plus. Ability to conduct a solving process phase with other departments. Analyze with high level of reliability the failures experienced and register it in our technical/quality database. Proficient with office applications (Word and Excel, Teams and Salesforce, SAP a plus). Ability to deliver presentations / detailed technical reports. Ability to conduct a customer meeting. Collaborate on inter-departmental solving processes with business lines, the engineering department, customer service, tech support, and product services teams. Collaborative focus on the department’s performance. Analytical skills/synthesis. Focused on customer satisfaction. Proactive. Quality tools / methods knowledge (8D, 5W2H, …) is a plus. Curious, rigorous, and able to work independently. Additional Information
Typical hours of 8am-5pm, In the office Monday through Friday. 10-15% travel: international and domestic travel to visit customers and factories as needed. Competitive salary commensurate with experience. Full corporate benefits package, including health, dental, vision, 401k and more. All your information will be kept confidential according to EEO guidelines. The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
#J-18808-Ljbffr