SAP
Customer Success Manager - SAP Academy for Customer Success - Chicago (Hybrid)
SAP, Chicago, Illinois, United States, 60290
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title:
Customer Success Manager - SAP Academy for Customer Success Who you’ll become The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. Responsibilities: Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation and business acumen. Enhance skills around your solution portfolio, managing customer retention, and driving value realization. Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. S-CSM focus areas: SAP Business and Technology Platform (BTP)
– Knowledge in database and data management, analytics, application development and integration. SAP Customer Experience (CX)
- Knowledge of e-commerce, sales, customer service and marketing processes. SAP Digital Supply Chain (DSC)
- Knowledge of Supply Chain and Asset Management. SAP SuccessFactors (HCM)
- Knowledge of core HR and payroll processes. SAP Intelligent Spend and Business Network (ISBN)
- Knowledge of procurement processes. SAP Signavio
– Knowledge of Business Process Management applications. What you’ll bring: 2-3 years of work experience with a proven record of supporting customers and business transformation. Strong communication skills including fluency in English and local language. Proficient interpersonal skills including passion, curiosity, and effective listening skills. Demonstrated ability to collaborate across diverse stakeholders in a complex environment. Strong Business Acumen including demonstrated knowledge of business processes and/or industries. About SAP Academy for Customer Success The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. Join us for the opportunity of a lifetime SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. EOE AA M/F/Vet/Disability Compensation Range Transparency : The targeted combined range for this position is 88100 - 149800(USD) USD. Requisition ID: 411376 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Customer Success Manager - SAP Academy for Customer Success Who you’ll become The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. Responsibilities: Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation and business acumen. Enhance skills around your solution portfolio, managing customer retention, and driving value realization. Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. S-CSM focus areas: SAP Business and Technology Platform (BTP)
– Knowledge in database and data management, analytics, application development and integration. SAP Customer Experience (CX)
- Knowledge of e-commerce, sales, customer service and marketing processes. SAP Digital Supply Chain (DSC)
- Knowledge of Supply Chain and Asset Management. SAP SuccessFactors (HCM)
- Knowledge of core HR and payroll processes. SAP Intelligent Spend and Business Network (ISBN)
- Knowledge of procurement processes. SAP Signavio
– Knowledge of Business Process Management applications. What you’ll bring: 2-3 years of work experience with a proven record of supporting customers and business transformation. Strong communication skills including fluency in English and local language. Proficient interpersonal skills including passion, curiosity, and effective listening skills. Demonstrated ability to collaborate across diverse stakeholders in a complex environment. Strong Business Acumen including demonstrated knowledge of business processes and/or industries. About SAP Academy for Customer Success The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. Join us for the opportunity of a lifetime SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. EOE AA M/F/Vet/Disability Compensation Range Transparency : The targeted combined range for this position is 88100 - 149800(USD) USD. Requisition ID: 411376 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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