Administrative Assistant Job at First Savings_Beresford in Lake Havasu City

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit www.firstsavingsbanks.bank.

About the role

The Administrative Assistant is responsible for performing a variety of support functions for the bank. This includes providing necessary backup of services, input of information, and documentation and maintenance of files. This role will assist with a large variety of duties that require accuracy, and will assist with helping customers troubleshoot basic electronic banking issues such as password resets.

This position is located in Lake Havasu City & is not a remote position.

What you will do

• Provides administrative and clerical support, receiving and directing bank visitors, maintaining files, reports, and preparing documentation.
• Accurately Book account information into banking systems and ensure information is disclosed to customers.
• Provide excellent customer service, including answering inquiries, communicating over the phone, and building relationships with customers.
• Supports customers by providing assistance with common online banking issues, such as password resets.
• Over time, builds and maintains knowledge of banking processes and procedures.
• Learns relevant banking software as necessary for job, to best serve customers.
• Answer and refer incoming calls to appropriate person or department
• Performs other duties as assigned.

What you will need

• Associate or Bachelor degree in business/accounting preferred, not required.
• One year relevant experience desired.
• Professional demeanor and strong organizational skills.
• Strong Customer service ability.

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.