Jekyll Island Club Resort, a Noble House Resort
Director of Front Office/Club Manager – Jekyll Island Club Resort
Jekyll Island Club Resort, a Noble House Resort, New York, New York, United States,
The Jekyll Island Club Resort is a historic and luxurious destination that offers a unique blend of southern charm and modern amenities. With our stunning coastal views, rich history, and exceptional service, we provide our guests with unforgettable experiences. We are looking for a dynamic and experienced Director of Front Office to lead our front office team and ensure our guests receive the highest level of service.
As the Director of Front Office, you will be responsible for overseeing all front office operations, including the front desk, concierge services, and guest relations. Your leadership will set the standard for service excellence, ensuring that every guest enjoys a seamless and memorable experience from check-in to check-out.
THE JOB
Lead and manage the front office team, providing training, guidance, and support to ensure high performance and job satisfaction.
Work with the Resort Manager to develop and implement policies and procedures to enhance the efficiency and effectiveness of front office operations.
Monitor guest feedback and satisfaction scores, responding promptly to inquiries and resolving any issues to ensure guest satisfaction.
Collaborate with other departments, including housekeeping and sales, to ensure smooth operations and exceptional guest service.
Oversee front office budget, forecasting, and cost control measures to maximize profitability.
Manage room inventory and maximize revenue through strategic allocation and upselling initiatives.
Maintain knowledge of local attractions, events, and services to provide guests with accurate and helpful information.
Foster a positive and inclusive work environment that promotes teamwork and professional growth.
THE BENEFITS In return, you are rewarded with a competitive compensation package, including:
Competitive pay
Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
401k plan with employer matching after 1 year
Complimentary meals
Paid time off and holidays
Free Jekyll Island annual parking pass
Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
Career growth opportunities
On-Demand Pay - Your Pay before Payday
OUR CULTURE The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.
OUR VALUES A primary focus for Noble House is to impart our core values to each and every team member. These include:
Rooted In Family
Stay A While
Come As You Are
Pay It Forward
Do The Right Thing
Make Things Better
Happy To Help
Requirements
Must have exceptional interpersonal skills to provide our guests with an exceptional experience.
Have experience in a similar size hotel (159+ rooms). We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
Have a keen sense for hiring, training and coaching great people so they can provide top-notch service to our guests.
Dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
Take ownership of your tasks and feedback from your manager so you can continue to grow.
#J-18808-Ljbffr
As the Director of Front Office, you will be responsible for overseeing all front office operations, including the front desk, concierge services, and guest relations. Your leadership will set the standard for service excellence, ensuring that every guest enjoys a seamless and memorable experience from check-in to check-out.
THE JOB
Lead and manage the front office team, providing training, guidance, and support to ensure high performance and job satisfaction.
Work with the Resort Manager to develop and implement policies and procedures to enhance the efficiency and effectiveness of front office operations.
Monitor guest feedback and satisfaction scores, responding promptly to inquiries and resolving any issues to ensure guest satisfaction.
Collaborate with other departments, including housekeeping and sales, to ensure smooth operations and exceptional guest service.
Oversee front office budget, forecasting, and cost control measures to maximize profitability.
Manage room inventory and maximize revenue through strategic allocation and upselling initiatives.
Maintain knowledge of local attractions, events, and services to provide guests with accurate and helpful information.
Foster a positive and inclusive work environment that promotes teamwork and professional growth.
THE BENEFITS In return, you are rewarded with a competitive compensation package, including:
Competitive pay
Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
401k plan with employer matching after 1 year
Complimentary meals
Paid time off and holidays
Free Jekyll Island annual parking pass
Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
Career growth opportunities
On-Demand Pay - Your Pay before Payday
OUR CULTURE The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.
OUR VALUES A primary focus for Noble House is to impart our core values to each and every team member. These include:
Rooted In Family
Stay A While
Come As You Are
Pay It Forward
Do The Right Thing
Make Things Better
Happy To Help
Requirements
Must have exceptional interpersonal skills to provide our guests with an exceptional experience.
Have experience in a similar size hotel (159+ rooms). We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
Have a keen sense for hiring, training and coaching great people so they can provide top-notch service to our guests.
Dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
Take ownership of your tasks and feedback from your manager so you can continue to grow.
#J-18808-Ljbffr